Position Title: Payroll Trainee

Reporting Line: Managed Services Manager

Position Purpose:
Trainee role that will be mentored and trained through ADP’s Academy program to deliver high quality payroll processing and support to clients.

Key Responsibilities:

 

Participate in a formal payroll administrator training program Gain foundational knowledge of the payroll industry and ADP products and services Process allocated client payrolls ensuring accuracy and timeliness Provide accurate and timely response for pay related queries via phone calls, ticket management and chat Resolve client issues and/or escalate matters as required in a timely manner Timely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returns Contribute to client experience measures (retention and Net Promotor Score) and Win As One performance goals Identify and recommend continuous system and process improvements

 

Experience:

Customer service experience desirable but not essential Exposure in a payroll environment desirable but not essential Basic understanding of current Australian payroll legislation desirable but not essential Strong analytical and problem-solving experience Commitment to delivering service excellence Demonstrated effective communication to clients and  associates (written and verbal) Sound experience with MS Office skills – Outlook and Excel Ability to manage time effectively with the ability to prioritise client needs Experience with ADP products highly desirable

 

Certifications / Qualifications :

 

Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.