**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio **Your role and responsibilities** The Symatrix Managed Services teams offer a range of services to our customers: * Application support, covering the entire suite of Oracle HRMS products, including HR, Self Service, Learning Management, Recruitment and Payroll on both E-Business Suite and HCM Cloud * Hosting and DBA Services * Business Process Outsourcing for HR Administration and Payroll Solutions Testing as a Service The Payroll Specialist will provide a first point of contact for specified BPO team customers by: * To be a client facing representative of the BPO team, providing exceptional customer service at all times * Providing a positive, personal, responsive, and efficient service to all our customers. * Providing the fastest route to customer resolution. * Setting clear expectations and following up on what we say. * Recognise and respect differing levels of technical knowledge and adjust our communication style accordingly. * To maintain customer satisfaction (which will be monitored through customer satisfaction surveys) Main Duties and Responsibilities * Input and process HR and Payroll data in a timely and accurate manner to ensure continual SLA adherence * Resolve and provide advice and guidance on Payroll queries from employees, HMRC and other 3rd parties * Deal with all Customer Telephone enquiries in line with SLA * Ensure confidentiality of Customer data is maintained at-all-times * Provide scheduled Payroll reports * Support the BPO Manager in providing regular service delivery reports * Customer advisor on Payroll legislation * To work in line with all Payroll processes as per documented manuals * Document changes to Customer process and procedures * Work with cross-departmental Teams, both internally and with the Customer, to deliver exceptional service. * UAT of any system changes * To work in line with the Symatrix ISMS * To undertake any other reasonable duties commensurate with the level of the post to ensure the smooth running of the Company * To support new Customers when required, the on-boarding of new Customers and UAT of new Customer solutions. * To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement **Required technical and professional expertise** Essential: * Experience of Oracle HR and Payroll (E-Business or Cloud) * UK based (need to be commutable to MANCHESTER City-Centre Office for the Office Days) * A positive "can do" approach * Proven experience of UK Payroll administration * Commitment to delivering the highest standards of Customer care. * Ability to work in a fast moving, dynamic environment * Proven ability to build and maintain strong relationships with Customer peers * Excellent personal communication skills * Good Telephone manner * Good interpersonal skills * Strong Team player * Good problem-solving skills * Detailed knowledge of UK Payroll legislation * Knowledge of Data Protection and Information Security regulations. **Preferred technical and professional experience** Desirable: * Experience of Oracle HRMS implementation/ project experience * Experience of Oracle HR * Experience of systems support * Experience of a help or service desk * Experience of working for an outsource provider. * Experience of large Payrolls * Experience of reporting tools * Detailed knowledge of UK HR legislation * Knowledge of International Payroll legislation * Experience of working in a team when a new HR & Payroll solution has been implemented. * Experience of working in a fully managed Payroll environment * CIPP or CIPD qualified. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.