**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** Has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Leads technical support and subject matter expert. Skills: Environment: Experience and working knowledge in key functional processes. Awareness of business activities. Communication/Negotiation: Exchanges information, ideas and concepts. Requires negotiation to achieve coordination. Problem Solving: Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies. Contribution/Leadership: Working individually or as a team member, may set work priorities within well established procedures and objectives. May provide coordination of activities. Gives technical direction. Viewed as a technical expert. Impact on Business/Scope: Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project. **Required technical and professional expertise** * Roles and Responsibilities * Native or near native Japanese skill, JLPT-2 or above level. * Bachelor’s/College Degree or above, preferably Human Resources related major. * Intermediate in MS Excel/Word. * Basic computer and internet navigation skills. * Logical, organized, detailed, with good analytical skill * Other Requirements * Work Shift: Day shift (8am-5pm, Philippine time). * Work Schedule: Follow Japan Client Calendar. * Work Location: EastWood or UP Ayala Technohub. **Preferred technical and professional experience** * Experience in SAP or Oracle ERP systems * Knowledge of Japan Payroll processes * Strong Payroll operations experience * Background in the BPO industry IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.