Payments Change Management Analyst is an intermediate level role responsible for analyzing complex data in coordination with the Transaction Services team. **Responsibilities:** + Ability to understand complex processes and drive pain point identification and re-engineering opportunities. + Define tasks' scope and deliverables that support project goals in collaboration with stakeholders. + Communicate effectively the Global Process Excellence initiatives expectations to stakeholders in a timely and clear fashion. + Manage expectations with team members and other stakeholders. + Identify and manage initiative dependencies and critical path. + Plan and schedule initiative milestones using appropriate tools. + Deliver and maintain progress reports, proposals, requirements documentation and presentations. + Analyze results and troubleshoot problem areas. + Manage changes in initiative scope, identifying potential crises. + Candidate will operate within a team environment, managing the Global Process Excellence program portfolio across Services Operations. + Establishes a structure and strong operational process framework through a discovery process mapping methodology, change management governance and ongoing lean mind set culture. + Enables a re-engineering full package from continuous discovery through process diagnosis (also risk related), opportunities identification & proposals for improvement. + Ensure the design process flows and process documentation standards in cooperation with management and user personnel. + Define, assess, design and recommend process improvements and technology upgrades for implementation, to meet business objectives. + Analyze and identify opportunities for business process improvements through different re-engineering techniques across Services Operations. + Develop initiatives for continuous business process improvements + Work with management to identify business need requirements, processes, and risks. + Accomplish with goals established by Management **Qualifications:** + 2-5 years’ experience in bank services. + Fundamental comprehension of financial industry regulations + Effective verbal and written skills + Effective communication and analytical skills + Effective PowerPoint & excel skills **Education:** + Bachelor’s/University degree or equivalent experience. Master’s degree preferred ------------------------------------------------------ **Job Family Group:** Management Development Programs ------------------------------------------------------ **Job Family:** Undergraduate ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.