Our client, a Major Big 5 Bank, is currently looking to hire for a payments associate to join their team in Mississauga, ON! This position is hybrid and would require the candidate to work 1 day a week in office, in Mississauga, ON OR Montreal, QC. ***The ideal candidate would be a new graduate from a university program where they studied economics, finance, business administration, or commerce. Position Title: Payment Associate Working hours: 7am-3:30pm, 8:30am-5pm, 10:15am -6:45pm (rotational) Working Location: Mississauga, ON OR Montreal, QC Hybrid: Once a week in the office This role sits within payment operations, with our clients corporate banking office. This would be supporting payment operations with BAU work and any projects that impact the payment operations team. Day-day: Processing payments. They have web based application where payments come in. Depending on what pool they come in, the candidate will have different action items. Another area of this role is taking calls. They will take 10-20 calls a day. US customers will conduct wire transfers on the phone and they also have to create payments with emails etc. The Payment Associate will fulfill routine and occasionally non-routine transactions, resolve internal business partner and/or external customer inquiries/requests and referring non-routine issues to more sr team members and/or management to action. Also, they will handle audit/reconciliation activities efficiently and effectively in accordance with Bank and industry standards and focusing on up to a one-month time horizon. ADDITIONAL ROLE INFORMATION: • There may be a requirement to periodically work extra hours as dictated by the business. • Will be required to work on statutory holidays and/or follow US holiday schedule as applicable. • The job also involves talking to the Customers on the phones. RESPONSIBILITIES INCLUDE (but are not limited to): • Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis. • Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures. • Record and verify data for fulfillment and/or further handling. • Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. • Follow-up with other business units to ensure issues are resolved. • Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis. • Resolve escalated work or issues from more junior staff, as appropriate. Qualifications: 1) Candidates junior in experience with education in business/economics/finance/commerce. 2) Strong communication skills (Verbal & Written) 3) Strong MS Office & Computer Literacy 4) Strong data entry skills EDUCATION/CERTIFICATIONS: • University/College degree Work Environment Working hours: 7am-3:30pm, 8:30am-5pm, 10:15am -6:45pm (rotational). For first 1 - 3 months it's late shift. They follow US banking schedule. So, the candidate will need to be able to work on Canadian holidays. Once candidate is trained, it's a standard rotation. Once a week in the office, either Montreal or Mississauga Job Type & Location This is a Contract position based out of Mississauga, ON. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Workplace Type This is a hybrid position in Mississauga,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.