Payments Acceptance and Experience, MX Payments
Amazon.com
We seek an experienced payments professional to join our Mexico Payments team. This role will lead the strategy and execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in a high ambiguity environment, and have high tolerance to frustration.
Key Responsibilities:
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience strategy across all payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Develop and execute strategies to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Manage relationships with internal stakeholders across Retail and Digital businesses.
- Partner with Product Managers to define and execute UX strategy for all payment methods.
3) Strategic Planning:
- Define and implement friction less payments UX
- Lead payment initiatives for Retail and Digital services including Prime and Prime Video
- Develop and implement wallet health strategies
4) Analytics and Reporting:
- Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.
- Create and maintain dashboards for tracking payment performance.
- Provide data-driven recommendations for experience improvements
Key Responsibilities:
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience strategy across all payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Develop and execute strategies to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Manage relationships with internal stakeholders across Retail and Digital businesses.
- Partner with Product Managers to define and execute UX strategy for all payment methods.
3) Strategic Planning:
- Define and implement friction less payments UX
- Lead payment initiatives for Retail and Digital services including Prime and Prime Video
- Develop and implement wallet health strategies
4) Analytics and Reporting:
- Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.
- Create and maintain dashboards for tracking payment performance.
- Provide data-driven recommendations for experience improvements
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