Are you passionate about creating financial services that empower businesses to engage with Amazon Business? Do you enjoy working across organizations and scaling programs? Come join us at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.

We are seeking a customer-obsessed, results-oriented Payment Solutions Manager to drive strategic customer relationships and lead payment success initiatives for Amazon Business enterprise customers. In partnership with Account Executives, this role will support large enterprise relationships to root cause and address the full complexity of enterprise procure-to-pay workflows. The ideal candidate brings deep fluency in B2B payment operations and understands how enterprise procurement systems, financial controls, and payment rails interact to create — or resolve — payment defects at scale. They will combine strong customer success management skills with program management capabilities, applying AI-powered tools and agentic frameworks to accelerate insights, automate routine workflows, and deliver smarter payment outcomes. You will collaborate cross-functionally with Finance, Product, Amazon Business Sales, and Customer Support teams to identify opportunities for growth, optimize customer experiences, and deliver measurable improvements in key performance metrics.

Key job responsibilities
• Analyze customer procurement workflows and payment processes to design solutions that enhance their end-to-end procure-to-pay experience.
• Drive payment optimization strategies to reduce defects and improve overall payment health across customer portfolios
• Develop and track critical success metrics focusing on payment accuracy, processing efficiency, and automation adoption.
• Lead cross-functional initiatives with Product, Amazon Business Sales, and Customer Support to resolve systemic payment issues and drive continuous CX improvements.
• Build and maintain strategic relationships with key stakeholders to ensure successful adoption of optimized procure-to-pay payment solutions.
• Monitor portfolio health to identify trends and implement scalable solutions that enhance payment accuracy.
• Partner with customers to develop and implement data-driven payment success strategies that accelerate their digital transformation goals