If you are passionate about working in the dynamic environment and deal with complex inquiries, then this role is for you.

As a Payment Lifecycle Analyst in the Payment Operations Team, you will be responsible for ensuring daily production and Key Performance Indicators (KPI’s) are met. You will help delegate workflow, assist team members with complex issues, approve team member’s work, lead, motivate, and work with the supervisor on coaching team’s performance. You will be responsible for making routine and complex business decisions that have both customer and financial impact.

Job responsibilities

Coordinates and monitors workflow of unit including gathering statistics for performance indicators; daily and monthly volumesProvides training and all necessary training tools to teamProvides help in completing daily work due to absences and scheduling conflicts with team members to ensure no losses are takenMaintains accounts under clearing standards, monitors accounts daily for “aging” items making sure items are cleared timely and properlyActs as the first line of escalation for problems, responsible for identifying system issues that impact customers and suggesting solutionsAssists Supervisor in tracking daily activity of team members, attendance, vacation and other appointments and complete team member quality assessments on time, providing timely feedbackProvides assistance to Supervisor to keep updated procedures on file for all team functions

 

Required qualifications, capabilities, and skills

Previous reconciliation experience Strong written and verbal communication and problem solving skillsLeadership skills and the ability to interact with othersGood understanding of accounting/reconciliation concepts, RCP policies, and account transaction workflowStrong research and problem-solving skillsKnowledge of PC and Microsoft suite of applications

 

Preferred qualifications, capabilities, and skills

Previous management experience Relevant experience in bank operations and account experience