Job Description SummaryThe Pay Administrator is responsible for ensuring payroll accuracy, compliance, and efficiency through comprehensive timekeeping administration, inquiry management, and payroll input support. This role serves as a subject-matter expert in payroll processes, guiding employees and people leaders to appropriate channels, promoting self-service adoption, and contributing to optimization and continuous improvement initiatives. The Pay Administrator partners closely with HR, Finance, and business leaders to deliver high-quality payroll operations while driving process standardization and efficiency.

Job Description

Roles and Responsibilities

Pay and Timekeeping Administration

·        Manage Tier 2 timekeeping inquiries and resolve complex payroll issues.

·        Prepare and submit timekeeping files for payroll processing.

·        Serve as functional owner of time and attendance (T&A) systems, including reporting and system testing where applicable.

·        Support payroll inputs including pay corrections, one-time payments, awards, and reimbursements.

·        Ensure collective agreement pay changes (e.g., wage adjustments, COLA updates) are accurately executed.

·        Manage payroll input for on-cycle and off-cycle runs ensuring compliance and accuracy

Tiered Support Model & Self-Service Adoption

·        Educate employees and leaders on proper pay and timekeeping practices and the use of self-service tools.

·        Act as gatekeeper for off-cycle, special, and one-time pay requests, ensuring adherence to policies and standards.

·        Reinforce payroll policies and support escalation exceptions, as necessary.

·        Provide onsite support (where required) through scheduled office hours and walk-in requests, while guiding employees through appropriate self-service channels.

·        Deliver real-time feedback to People Operations and HR teams on gaps in content, policy, or processes.

Optimization & Continuous Improvement

·        Partner on pay and time-related projects including self-service enablement and adoption, T&A updates, site-driven pay impacts, and pay-impact testing.

·        Drive process standardization and self-service adoption & enablement and reinforce People Leader and Employee-defined accountabilities.

·        Apply Lean principles to streamline workflows and improve operational efficiency.

 

Workforce Admin, Lifecycle Services & Benefits

·        Local employees support the wing-to-wing onboarding, off boarding, lifecycle and benefits in the site ensuring the document storage of the employee & company files.

·        Local employees support the onboarding, off boarding, lifecycle and benefits services, process changes/modifications required in the site and maintain all related documentation (SOPs, standard work) updated.

Required Qualifications

·        Bachelor’s degree in human resources, Business Administration, Accounting, or related field

·        Minimum 2 years of experience in payroll, timekeeping, HR operations, or employee lifecycle administration.

·        Strong knowledge of payroll processes, pay compliance requirements, and timekeeping systems.

·        Demonstrated achievement in payroll and timekeeping administration, ideally in a large operations/service-oriented environment.

·        Excellent communication and customer service skills with the ability to handle sensitive information with discretion.

·        Strong analytical, organizational, and problem-solving skills with the ability to interpret and analyze complex data.

·        Proficiency with payroll/HRIS systems and reporting tools; Workday and case management experience preferred.

·        Familiarity with Lean or process optimization principles strongly preferred.

 

Desired Characteristics

·        Strong communication and interpersonal skills

·        Experience working across multiple regions

·        Ability to prioritize effectively.

·        High energy and self-motivated, especially in a dynamic, fast paced environment.

·        Ability to maintain confidentiality of sensitive data.

·        Solid interpersonal skills; proactivity and teamwork capability.

 

Additional Information

Relocation Assistance Provided: Yes