Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative or Patient Service Representative II to support the office in Mechanicsburg. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Individuals with previous medical office experience will be given priority. Hours are Monday-Friday 8:30am-5:00pm or until all patients have been checked out No holidays or weekends! Travel will be required 10% of the time. Manager will discuss further during the interview. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Final candidate will be hired into the proper job title and pay based on experience. Pay range for this position is $18.49-$28.39 **Responsibilities:** + Provide a warm greeting for all patients. + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. + Collect copayments and any other applicable patient payments at the point of service. + Confirm and/or update patient registration information at checkout and schedule follow-up appointments. + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Promote MyUPMC patient portal and assist patients in registration when applicable + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. + *Performs in accordance with system-wide competencies/behaviors. + *Performs other duties as assigned. Patient Service Representative + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. Patient Service Representative II + High School graduate or equivalent. + Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility. + Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required. + Accuracy and attention to detail are extremely important. + Must possess strong organizational and communication skills and be able to work independently in a fast paced environment. Preferred: + Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems. + Knowledge of Medicaid, Medicare and private insurances plans. + Knowledge of insurance verification systems. + Previous team leader or supervisory experience **Licensure, Certifications, and Clearances:** + Act 31 Child Abuse Reporting with renewal + Act 33 with renewal + Act 34 with renewal + Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**