Position: Patient Support Specialist Location: 100% Remote Contract Duration: 6 months with the possibility of permanent placement Pay: $21 per hour Job Description: We are seeking dedicated and compassionate Patient Support Specialists to join our team. This role involves supporting inbound and outbound calls for patients seeking financial assistance for their medications. You will guide patients through a series of questions to help them enroll in financial assistance programs. The primary focus will be on assisting patients with multiple sclerosis (MS) and providing them with information regarding their medication costs, co-pays, and potential discounts. Key Responsibilities: + Handle inbound calls from patients seeking financial assistance. + Conduct follow-up outbound calls as needed. + Review patient benefits and provide information on co-pays and deductibles. + Assist patients in identifying manufacturer coupons and discounts. + Transfer calls to third-party pharmacies as necessary. + Maintain professionalism and empathy while communicating with patients and healthcare professionals. Top Skills - Must Haves: + Insurance claim experience + Call center experience + Insurance verification + Healthcare knowledge + Patient access and registration + Medical terminology + Prior authorization + Inbound call handling + Administrative support + Customer service + Medicare and Medicaid knowledge Additional Skills & Qualifications: + Minimum 2 years of customer service experience in healthcare. + At least 2 years of call center experience. + Proven ability to work effectively in a remote setting. + Comfortable using various software and technology tools. + Excellent verbal and written communication skills. + Empathy and patience in addressing customer needs. + Strong attention to detail and accuracy. + Ability to work independently with minimal supervision. Preferred Experience: + Major medical experience + Buy and bill experience + Acquisition channel experience + Insurance benefits verification support Training Information: + Onboarding training will last for the first two to two and a half days, from 8:30 AM to 5:00 PM EST or PST, depending on your location. + Program-specific training will last approximately 6 weeks. + No PTO will be authorized during the training period, and candidates should be available for the entirety of the training duration. + Shift hours after training will be determined based on business needs and will fall within the program's hours of operation: 8:30 AM to 8:00 PM EST. Note: Candidates should not plan for time off during January and February or during the training period. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.