Job Title: Patient Support Program (PSP) Manager

Location: Gauteng, South Africa (supporting projects across English-speaking African markets)

Role Overview

We are seeking an experienced Patient Support Program (PSP) Manager to take ownership of the end-to-end operational, quality, and compliance oversight of patient support programs across multiple African countries.

This role is responsible for ensuring high-quality, compliant program delivery, effective team leadership, strong client engagement, and insightful reporting, all contributing to improved patient outcomes.

Key Responsibilities

Program & Operational Management

Lead and manage patient support programs across multiple therapeutic areas and countriesEnsure delivery aligns with scope, timelines, budgets, and contractual commitmentsDrive continuous improvement through performance monitoring and operational insights

Clinical & Field Nurse Support

Provide guidance and oversight to Field Nurses and program teamsAct as escalation point for complex clinical, patient, or operational mattersMaintain a strong understanding of the clinical landscape and patient journey

KPI Reporting & Client Management

Develop and present monthly KPI and performance reportsMonitor SLAs, identify trends, and provide actionable recommendationsBuild and maintain strong client relationships as a trusted partner

Contract Management Support

Support preparation and review of contract addendumsEnsure contracts remain updated and aligned with current program requirements

Quality, Compliance & Audit

Oversee quality management, including risk management, issue tracking, and CAPAsEnsure full compliance with SOPs, regulatory requirements, and data privacy standardsSupport internal audits, including preparation, documentation, and follow-up actions

Pharmacovigilance

Ensure accurate and timely reporting of adverse events and product complaintsSupport training and compliance in pharmacovigilance processes

People & Team Management (Africa)

Lead, mentor, and develop multi-country teamsSupport recruitment, onboarding, and performance managementFoster a compliant, high-performance culture

Systems, Financial & Reporting

Drive effective use of CRM and case management systemsTrack contracts, deliverables, billing, and budgetsDevelop Excel-based trackers, dashboards, and reports

Required Skills & Experience

Proven experience managing Patient Support Programs or healthcare programmesStrong clinical understanding, with experience supporting Field NursesExperience in compliance, quality management, pharmacovigilance, and auditsAdvanced Excel and CRM systems proficiencyExperience with contracts, billing, and operational reportingDemonstrated people management experience across multiple countriesStrong communication and stakeholder engagement skills

Preferred Qualifications

5+ years’ experience in pharmaceutical or life sciences industriesMinimum 2 years’ experience in a people management roleExperience working across African markets and regulated environments

Why Join

This is an exciting opportunity to play a key role in delivering impactful healthcare programs across Africa, working within a dynamic and growing environment focused on improving patient outcomes.

#LI-DNP #LI-CES 

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.