Patient Services Specialist Supervisor - CBC Angleton Pediatrics **Angleton, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2504261 **Required Education / Experience** Bachelor’s Degree and two years’ experience or High School or equivalent and five years clerical or customer service experience. **Job Summary** The Patient Services Specialist Supervisor has advanced Patient Services Specialist skills and is an expert in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. **Essential Job Functions / Supervisor Responsibilities** · Assist manager with day-to-day operation of clinic(s). · Supervises, directs, and evaluates Patient Services Specialist personnel. · Provides feedback to manager regarding Patient Services Specialist personnel. ü **Customer Service** · Provides high level customer service in all interactions with internal and external customers. · Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. · Answers always calls accurately and with exceptional customer service. · Ensures caller’s needs are met and accurate information is obtained. · Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. · Acts as patient advocate and liaisons with various departments to meet mutual goals. · Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail · Addresses concerns of patients, provides service recovery, and escalates issues as needed. ü **Scheduling** · Applies the policies of the clinical entity to schedule appointments. · Coordinates financial counseling for day surgery · Completes reminder calls to patients for scheduled appointments · Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. · Provides out of pocket cost estimates to patients · Counsels’ patients about unpaid bills. · Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ü **Arrival** · Arrives patients and prepares paperwork/chart for visit. · Appropriately receipts all monies collected, tokens distributed, and deferments authorized. ü **Registration** · Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. · Obtains and documents information required for third party reimbursement. · Ensures compliance with Medicare and third-party coverage. · Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. ü **Disposition** · Fully dispositions each patient within the designated timeline. **Marginal Or Periodic Job Functions** · Performs related duties as required. · Reads all OSA Announcements and relevant communications relating to job duties. · Successfully completes competency-based training and testing on an annual basis. · Prioritizes and completes all work in an accurate, effective, and efficient manner. · Adheres to internal controls established for department. · Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. · Participates in team meetings/activities and supports the philosophy and goals of the team/department. · Works Independently. · Displays critical thinking. · Able to triage problems. **Salary Range** Actual salary commensurate with experience. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation