Description - _Get ready to make a difference as a Patient Services Representative! You'll be the friendly face that welcomes patients with a smile, guiding them through their financial responsibilities and ensuring they understand their copayments. You'll also be the go-to person for updating patient demographics and insurance details, making sure everything runs smoothly. Join us and be a part of something truly impactful!_ Responsibilities: + Help patients navigate the healthcare system by providing clear and understandable instructions + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Collect copayments and any other applicable patient payments at the point of service Schedule: Primarily 10 hour shifts, but can work 12 hour shifts as well. Rotating days, weekends, and holidays. The primary shifts are 6a-4p, 630a-430p, 7a-5p, 8a-6p, 11a-9p, 5p-3a, cannot exclude 7p to 7a if needed. This position will mostly work in the Emergency Department , Bed Control, Main Registration, and Bed Control at the Hospital. Qualifications - + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: + Act 31 Child Abuse Reporting + Act 33 + Act 34 + Act 73 FBI Clearance UPMC is an Equal Opportunity Employer/Disability/Veteran