Do you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC Hillman Cancer Center! We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient’s visit to the Cancer Center.

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients’ demographics and insurance coverage information, and promoting an overall culture of service excellence.

Why Join Our Team?

Teamwork: At our radiation oncology department in Mechanicsburg, teamwork is at the heart of what we do. Collaborating with colleagues and the infusion center is essential for success. Work-Life Balance: This full-time position offers regular hours—Monday through Friday, rotating between a 7am, 7:30am, and 8 am start. No evenings, holidays, or weekends! Impact: Your work directly impacts patients’ lives. You’ll be part of a compassionate team dedicated to making a difference.

Ready for the challenge? Apply online today and be part of our mission to provide exceptional care at the Hillman Cancer Center!

Responsibilities:

As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:

Patient Navigation & Support Guide patients through the healthcare system with clear, empathetic communication. Follow up on unresolved patient inquiries to ensure continuity of care. Educate patients on financial responsibilities and connect them with advocacy resources when needed. Administrative & Office Support Perform clerical duties such as scanning medical records, faxing, and managing documentation. Assist patients with self-arrival technology or complete check-in at the front desk based on their preference. Collect copayments and other applicable payments at the time of service. Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations. Scheduling & Coordination Schedule follow-up appointments and connect patients with ancillary services at checkout. Confirm and update patient registration information. Verify insurance benefits through online systems or direct communication with carriers. Communication & Customer Service Provide a warm, welcoming greeting to all patients. Promote and assist with registration for the MyUPMC patient portal. Register patients in the Biometrics (fingerprint recognition) program and explain its benefits. Appropriately triage and direct phone calls to clinical staff or other departments. Demonstrate service recovery skills and take initiative to resolve service issues in alignment with the UPMC Experience.