Position Summary:

The Patient Services Representative – Medical (PSRM) reports to the Patient Services Front Desk Manager. They are responsible for greeting patients

and visitors to the health center and the front desk operations including scheduling and check-in/out duties for patients receiving medical services. This

includes notifying patients of service delays, verifying eligibility, collecting necessary co-payments if needed, and updating patient information to

ensure records are current. This position also includes communicating with patients of upcoming appointments within the health center and of outstanding

balances due that would require payment prior to the next appointment.

Essential Functions:

Schedules appointments and verifies insurance and/or payment method for appropriate department. Schedules follow up medical appointments as well as any other clinical appointment(s) upon patient request or need. using approved template and guidelines.Conducts appointment reminder communication and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts.Utilizes software features to maximize patient access and adheres to patient check-in workflow.Collects and records patient payments for services rendered daily.Reconciles daily cash drawer and patient payments.Ensures information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing the chart and verifying all forms are completed and up to date. Assists and enrolls patients to state programs. Completes daily corrections as requested by department manager.Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc. Other duties as assigned.

Skills and Abilities:

Excellent computer skills, preferably with Windows, including Microsoft Office Suite

Excellent telephone and communication skills

Must possess excellent organizational, writing, and verbal skills.

Ability to work independently, set priorities, and work well under pressure.

Ability to maintain a high degree of confidentiality.

Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members and vendors.

Competencies:

Communication and RelationshipsInitiativePlanning and OrganizingSafetyTeamworkCustomer ServiceData CollectionEligibilityPayment CollectionScheduling

Minimum Qualifications:

General education degree or high school diploma

1 year of experience working in a clinical front office setting/ or similar role.

Customer Service Experience

Experience with electronic health records software and database systems, preferably NextGen

Knowledge of collecting and verifying

insurance information such as Medi-Cal & Medicare.

Preferred Qualifications:

Knowledge of medical terminology.

Experience in an FQHC setting.

Knowledge of traditional, cultural, and spiritual practices of the diverse AI/AN community, as well as ability to work with other racially, culturally, ethnically, and financially diverse populations.

Bilingual

Experience working with geographic managed care.

Experience enrolling patients into state and federal programs such as; Every Woman Counts, Child Health and Disability Prevention, Family Pact and/or Sliding Scale.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sacramento,CA.

Application Deadline

This position is anticipated to close on Jul 26, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.