Description We are seeking a dedicated and empathetic Patient Services Representative/Call Center Agent to join our team at a healthcare organization on a temporary basis. In this role, you will act as the primary point of contact for patients, addressing inquiries, scheduling appointments, and handling administrative tasks in a call center environment. Your ability to deliver exceptional customer service while maintaining a high level of professionalism and accuracy will be key to ensuring patient satisfaction. Shift Time: 6:00 AM - 2:30 PM Location: On-site in Tacoma, WA + Respond to inbound patient calls, providing assistance with appointment scheduling, general inquiries, and other needs. + Handle patient registration by collecting and updating demographic, insurance, and contact information accurately. + Verify insurance coverage and eligibility to ensure accurate billing and payment processes. + Process referrals and pre-authorizations required for medical services. + Assist with managing and resolving issues prior to patient visits, such as insurance discrepancies or missing documentation. + Coordinate appointments and follow-up services for patients based on their care needs. + Maintain the confidentiality of patient data by adhering to HIPAA and privacy guidelines. + Follow up with patients regarding cancellations, rescheduling, or updates to appointments and services. + Monitor and document patient interactions in accordance with organizational procedures and systems. Requirements + Education: High school diploma or equivalent; additional certification in medical office administration or customer service is preferred. + Experience: Previous experience in healthcare, medical call centers, or customer service roles is strongly preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .