Responsibilities

The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to:

Collecting and updating demographics and insurance informationVerification of health plan eligibilityTaking complete and accurate messagesScheduling mutually acceptable appointment times utilizing an electronic appointmentmanagement system, electronic health record, and contact center systemAssist with referrals and authorizations
Qualifications

Minimum:

High School Diploma or GED Experience with computer systems, including web based applications

Preferred:

One (1) year of higher education, come collegeExperience in a patient-focused healthcare environmentOne (1) year experience in high volume multichannel contact centerOverview

Hello humankindness

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

For the health of our community. We are proud to announce that we are a tobacco-free campus.