Work where every momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated servicesndash all under one roof Our system of care includes a truly integrated team with the most talented experienced and compassionate caregivers and physicians backed by the latest cutting edge technologyThe Patient Service Coordinator ensures patients have been cleared for specialty services office visitsPoint person for all hospitals department and other health care facilities pertaining to questionsconcerns on all provider orders referrals Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services Responsibilities include but are not limited tomiddot Gathers pertinent information from insurance carriers financial counselors and other ancillary staff to make certain the patientrsquos financial obligations for services providedmiddot Processes paperwork for new patients efficiently and in accordance with protocols Verifies insurance coverage and obtains authorizations if needed from insurance carrier Resolves pre certification registration and case related concerns prior to a patientrsquos appointmentmiddot Tracks and support patients when they obtain services outside the practice eg Emergency departments Hospital and other health care facilitiesmiddot Monitors and meets PCMH referral processesmiddot Enters referrals and documents communications actions and other data in an information system Ensures that all referral requests are properly signed and filedmiddot Care coordination ndash assists with specialty appointments and obtain needed tests recommended by specialistmiddot Communicates with other team members and referral teams constructively in order to reduce conflicts and enhance the resolution of issuesmiddot Be the system navigator and point of contact for patients and families with patients and families having direct access for asking questions and raising concerns on orders and referralsmiddot Working collaboratively with other team members provide care management services for high risk patientsmiddot Obtains insurance referrals for patients getting PA for diagnostic imaging and sending referrals to specialist office for cardiac and preventative screeningsWork where every momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated servicesndash all under one roof Our system of care includes a truly integrated team with the most talented experienced and compassionate caregivers and physicians backed by the latest cutting edge technologyThe Patient Service Coordinator ensures patients have been cleared for specialty services office visitsPoint person for all hospitals department and other health care facilities pertaining to questionsconcerns on all provider orders referrals Provides support to clinical staff in order to facilitate the administrative components of clinical referrals for various services Responsibilities include but are not limited tomiddot Gathers pertinent information from insurance carriers financial counselors and other ancillary staff to make certain the patientrsquos financial obligations for services providedmiddot Processes paperwork for new patients efficiently and in accordance with protocols Verifies insurance coverage and obtains authorizations if needed from insurance carrier Resolves pre certification registration and case related concerns prior to a patientrsquos appointmentmiddot Tracks and support patients when they obtain services outside the practice eg Emergency departments Hospital and other health care facilitiesmiddot Monitors and meets PCMH referral processesmiddot Enters referrals and documents communications actions and other data in an information system Ensures that all referral requests are properly signed and filedmiddot Care coordination ndash assists with specialty appointments and obtain needed tests recommended by specialistmiddot Communicates with other team members and referral teams constructively in order to reduce conflicts and enhance the resolution of issuesmiddot Be the system navigator and point of contact for patients and families with patients and families having direct access for asking questions and raising concerns on orders and referralsmiddot Working collaboratively with other team members provide care management services for high risk patientsmiddot Obtains insurance referrals for patients getting PA for diagnostic imaging and sending referrals to specialist office for cardiac and preventative screeningsEducationmiddot Associatersquos degree or equivalent knowledge in ambulatory environmentExperiencemiddot Five years experience working with referral processesmiddot Familiarity with EPC EHR system We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmoment As an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusEducationmiddot Associatersquos degree or equivalent knowledge in ambulatory environmentExperiencemiddot Five years experience working with referral processesmiddot Familiarity with EPC EHR system We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyourmoment As an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status