Work whereevery momentmattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Institute of Living one of the first mental health centers in the US remains one of Americarsquos leading not for profit centers for patient care research and education in the fields of behavioral psychiatric and addiction disorder Through our dedicated experienced and skilled clinicians we provide patients and their families with the highest quality of personalized care Programs are offered for children adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety Eating Disorders and Geriatric ServicesJob SummaryThe Patient Service Coordinator is responsible for administrative support in a busy medical office setting providing duties from scheduling appointments verifying insurance precertification as well as triaging phone calls from patients providers and insurance companies while maintaining patient and business confidentiality to ensure that the needs of the internal and external customers are met Reports to assigned supervisorResponsibilitiesGreets patients and visitors checks patients in and out and obtains necessary documentation Verifies and enters demographic informationObtains and verifies insurance authorizationprecertification Completes medical record release requests and schedulesconfirms patient appointmentsCollects co payments and reconciles all daily reports and deposits for accuracyProvides general office and clerical support to medical officeUnderstands different insurance carriers and plans Obtains financial information and communicates financial obligation to patientsAccurate data entry skills and proficiency with computerWork whereevery momentmattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Institute of Living one of the first mental health centers in the US remains one of Americarsquos leading not for profit centers for patient care research and education in the fields of behavioral psychiatric and addiction disorder Through our dedicated experienced and skilled clinicians we provide patients and their families with the highest quality of personalized care Programs are offered for children adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety Eating Disorders and Geriatric ServicesJob SummaryThe Patient Service Coordinator is responsible for administrative support in a busy medical office setting providing duties from scheduling appointments verifying insurance precertification as well as triaging phone calls from patients providers and insurance companies while maintaining patient and business confidentiality to ensure that the needs of the internal and external customers are met Reports to assigned supervisorResponsibilitiesGreets patients and visitors checks patients in and out and obtains necessary documentation Verifies and enters demographic informationObtains and verifies insurance authorizationprecertification Completes medical record release requests and schedulesconfirms patient appointmentsCollects co payments and reconciles all daily reports and deposits for accuracyProvides general office and clerical support to medical officeUnderstands different insurance carriers and plans Obtains financial information and communicates financial obligation to patientsAccurate data entry skills and proficiency with computerHigh School Diploma requiredMedical Administrative Assistant certification preferredOne to two yearsrsquo experience in a medical office settingKnowledge of medical terminology requiredBasic keyboarding skills with proficiency in use of personal computer programsKnowledge of medical coding preferred ie CPT and ICD codingEpic experience preferredExcellent communication and customer service skillsAbility to adapt quickly in a fast paced environmentProven ability to work effectively in a teamStrong working knowledge of insurance requirementsWe take great care of careersAs a Hartford HealthCare entity The Hartford Hospital Institute of Living provides eligible employees with an extensive benefits package and all the benefits of working in a thriving centrally located urban communityMedical and dental benefitsk plan with employer matchGenerous paid time off with accrual starting on the date of hireAdditional voluntary benefits as well as employee discount programsLocated on the Institute of Livingrsquos historic park like grounds designed by Frederick Law OlmstedWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusHigh School Diploma requiredMedical Administrative Assistant certification preferredOne to two yearsrsquo experience in a medical office settingKnowledge of medical terminology requiredBasic keyboarding skills with proficiency in use of personal computer programsKnowledge of medical coding preferred ie CPT and ICD codingEpic experience preferredExcellent communication and customer service skillsAbility to adapt quickly in a fast paced environmentProven ability to work effectively in a teamStrong working knowledge of insurance requirementsWe take great care of careersAs a Hartford HealthCare entity The Hartford Hospital Institute of Living provides eligible employees with an extensive benefits package and all the benefits of working in a thriving centrally located urban communityMedical and dental benefitsk plan with employer matchGenerous paid time off with accrual starting on the date of hireAdditional voluntary benefits as well as employee discount programsLocated on the Institute of Livingrsquos historic park like grounds designed by Frederick Law OlmstedWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status