What We Offer At Novant Health Women’s OBGYN , our mission is to deliver exceptional, compassionate care to women at every stage of life. The Patient Services Coordinator IV (PSC IV) serves as a senior administrative specialist and operational resource within the clinic, functioning as both a referral expert and Epic super-user. This role supports the most complex front-end and revenue cycle functions while helping to optimise workflows, improve accuracy, and elevate the patient and team experience. PSC IV team members operate with a high degree of autonomy, technical expertise, and judgement. They serve as a liaison between the practice, providers, and system support teams, ensuring referrals, billing workflows, and Epic processes run smoothly and compliantly. Above all, the PSC IV is entrusted with delivering a remarkable patient experience—every dimension, every time—while modelling professionalism, initiative, and operational excellence. What You'll Do Referral Coordination (≥50% of role) + Process incoming and outgoing referrals with accuracy, timeliness, and attention to payer requirements. + Obtain complete clinical and insurance information to ensure referral integrity and approval. + Educate patients on insurance guidelines, authorisations, and next steps. + Schedule referral appointments or provide clear instructions to facilitate scheduling. + Communicate thoroughly with patients, providers, and external practices to ensure continuity of care. + Track and follow up on outstanding referrals to prevent delays or gaps in treatment. Epic Super-User & Systems Support + Serve as an Epic subject-matter expert for registration, scheduling, referrals, and revenue cycle workflows. + Provide on-site support and hands-on training for new hires and existing team members. + Assist with troubleshooting system issues and workflow questions. + Act as liaison between the clinic and Dimensions/IT teams. + Communicate system updates, enhancements, and best practices. + Champion adoption of new processes and act as a positive change agent. Work Queues & Revenue Cycle Integrity + Manage and resolve Epic work queues, including: + Follow-Up + Claim Edits + Charge Review/Audit + Missing Guarantor + Research and analyse denials; correct errors to ensure timely charge capture and claim processing. + Review documentation, authorisations, and coding to ensure compliance. + Collaborate with coders, providers, and Revenue Cycle Advocates to resolve complex issues. + Respond to patient and staff billing questions with clarity and discretion. + Serve as a resource to front desk teams on insurance accuracy and payer requirements. Secondary / Cross-Functional Support Patient Access & Registration + Verify and update patient demographic and insurance information. + Collect copays and balances; ensure accurate posting. + Obtain signatures and required documentation. + Prepare charts and schedules as needed. Scheduling & Clinic Operations + Schedule appointments based on urgency, provider availability, and patient needs. + Manage schedule optimisation to support clinic efficiency. + Generate daily schedules and reports. General Administrative Support + Answer calls, route appropriately, and ensure timely follow-up. + Perform filing, copying, and clerical support as required. + Cross-train across administrative functions to ensure operational continuity. Teamwork, Communication & Leadership Influence + Act as a senior resource and mentor to PSC team members. + Promote collaborative problem-solving and continuous improvement. + Participate actively in team meetings and workflow redesign efforts. + Demonstrate professionalism when interacting with providers, leadership, and cross-functional partners. + Model accountability, initiative, and adaptability in a fast-paced clinical environment. Human Experience Commitment + Create meaningful patient interactions through empathy, clarity, and proactive communication. + Keep patients informed of processes, delays, and next steps using plain language and teach-back. + Model inclusion and respect for diverse patients and colleagues. + Engage in “Always Event” behaviours that enhance patient trust and satisfaction. + Uphold safety behaviours and high-reliability practices to protect patients and teams. Required Knowledge, Skills & Qualifications + Advanced working knowledge of Epic systems and workflows + Experience processing referrals and authorisations + Understanding of CPT, ICD coding fundamentals, and payer billing requirements + Proficiency with registration, scheduling, and charge posting functions + Strong analytical and problem-solving skills + Excellent verbal and written communication skills + Ability to manage multiple priorities and complex tasks independently + High level of discretion and confidentiality + Demonstrated initiative and ability to serve as a team resource + Medical terminology knowledge (formal education or experience) What Sets PSC IV Apart This is a senior-level PSC role designed for individuals who: + Function as subject-matter experts + Support system optimisation + Handle complex referral and revenue cycle tasks + Train and guide others + Operate with elevated autonomy and judgement PSC IVs are trusted partners to providers, leadership, and operational teams and play a critical role in both patient access and financial integrity. What We're Looking For + Education: High School Diploma or GED, required. + Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. + Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. + Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 142448