What We Offer Novant Health is looking for Patient Service Services Coordinator IV to be responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. Come join a remarkable team where quality care meets quality service, in every dimension, every time. Referral experience a plus. Check in & Check out patients Process palliative care referrals, ensuring accuracy, completeness; communicate with referring providers and track referral status. Schedule and coordinate in-person and virtual palliative care visits, confirm appointments, manage changes, and communicate scheduling details to patients, families, and clinical staff. Enter charges accurately and timely, verifying appropriate coding, documentation, and place of service, including telemedicine visits; resolve discrepancies with billing teams. Serve as a non-clinical point of contact for patients and families, assisting with scheduling, troubleshooting virtual visits What We're Looking For Education: High School Diploma or GED, required. Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 136374