What We Offer Are you a seasoned mental health professional with a passion for crisis intervention and compassionate care? Novant Health is seeking a dedicated and experienced Patient Service Coordinator to join our Behavioral Health team, supporting patients in their most vulnerable moments. At our outpatient Behavioral Health Clinic, you will work with individuals in need of general on going couseling and mental health crises, providing immediate clinical assessments, therapeutic interventions, and stabilization planning. + Schedule: Full Time, Days 8:00am - 5:00pm + Department: Novant Health Psychiatric Services + Location: Winston- Salem, NC - Kimel Park What You'll Do + Greet and check in patients for appointments + Performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. + Schedule follow-up visits and manage referrals + Verify insurance and process patient registration + Support providers and medical teams to keep clinic flow smooth and efficient What We're Looking For + Education: High School Diploma or GED, required. + Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. + Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. + Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? + Competitive benefits and generous PTO accrual (with a sellback option!) + Retirement plus plan (effective day 1!) with up to 6% company match + Full access to our Professional Development Program for continuing education funds At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 133418