Job Summary Patient Services Coordinator IV 🌟 Be the Heartbeat of Exceptional Care at Novant Health Position: Patient Services Coordinator IVLocation: Winston Salem, NCDepartment: Neuro Sleep Clinic Shift: M-F 8:00am – 5:00pm/No Weekends At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. What You'll Do: + Process referrals and manage patient information with precision and empathy. + Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues. + Coordinate appointments , verify insurance details, and ensure accurate billing. + Foster a welcoming environment , making every patient feel valued and heard. What We're Looking For: + High School Diploma or GED. + Minimum of 3 years' experience in a medical office setting. + Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding. + Strong organizational, problem-solving, and communication skills. + Ability to adapt to changing priorities and work collaboratively in a diverse team. Why Join Novant Health? + Be part of a diverse and inclusive team committed to delivering exceptional care. + Access to career advancement opportunities and continuous learning. + Benefit from our tuition reimbursement and loan forgiveness programs. + Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm". Join us in making a difference in the lives of our patients and the community. Your dedication and compassion can shape the future of healthcare. 🔗 Apply Now Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. + Our team members are part of an environment that fosters team work, team member engagement and community involvement. + The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. + All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm". Qualifications + Education: High School Diploma Required. + Experience: Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience. + Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors’ billing requirements. Familiarity of coding requirements for practice specialty. + Additional Skills Preferred: Proficient in the use of all computer software utilized in the practice. Job Opening ID 89252