What We Offer Patient Services Coordinator III Be the Heartbeat of Exceptional Care at Novant Health Position: Patient Services Coordinator III Location: Winston-Salem, NC Department: Orthopedic & Sports Medicine Clinic Employment Type: Full Time, M-F 8:00a-5:00p/No Weekends/No Holidays At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator III, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. Novant Health Orthopedic Clinic provides expert care for bones, joints, muscles, and mobility. Whether it’s sports injuries, joint replacements, or trauma recovery — you’ll play a critical role in helping patients get back to doing what they love. What You'll Do As a Patient Services Coordinator, you’ll be the first point of contact for our patients — making a lasting impression with every interaction. You’ll: Greet and check in patients for orthopedic appointments Schedule follow-up visits and manage referrals Verify insurance and process patient registration Support providers and medical teams to keep clinic flow smooth and efficient What We're Looking For Education: High School Diploma or GED, required. Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional skills preferred: Proficient in use of all computer software utilized in practice. Why Choose Novant Health? Newsweek's "America's Greatest Workplaces 2024" 4 Stars ★★★★ Novant Health Care Providers Recognized by Forbes as one of America’s Best Employers By State for 2022 One of the nation’s 150 Best Places to Work in Healthcare by Becker’s Hospital Review One of the Best Places to Work for Disability Inclusion by Disability:IN and the American Association of People with Disabilities One of the Best Places for Diverse & Women Managers to Work by Diversity MBA Magazine Top ratings in patient safety from The Leapfrog Group Quality and safety recognition from CMS At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 140447