Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usThe Brownstone Building OPD Dental program is dedicated to providing comprehensive Dental Hygiene care General Dentistry and Oral Maximal Facial Surgical treatments Staffing includes full time and part time dentists dental surgeons and residents in training as well as dental hygienists and dental assistants A high standard of excellence in personalized dental care enables us to provide exceptional dental services for our patients We offer a full range of services that Monday thru Friday am PMServices include the followingGeneral Dentistry for both adults kids Dental Cleanings Exams Cosmetic Dentistry Crowns Bridges Fillings Root Canal Therapy Extractions Bonding Fluoride Treatment Teeth Whitening Dental Implants Dentures and Periodontal treatmentsJob SummaryThe Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experienceJob ResponsibilitiesmiddotGreets and registers arriving patients completes registration forms and verifies insurance including scanning and faxing forms as necessary middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Mails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies referrals x rays medical reports etcmiddot Ensures that office appointment schedule is coordinated with clinical staff activitiesmiddot Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients completes appointment confirmation activities according to department policiesmiddot Schedules follow up appointments Verifies insurance coverage and obtains authorizations middot Orders department suppliesmiddot Maintains schedule for conference roommiddot Maintains a clean waiting room and office areamiddot Defines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessarymiddot Completes facility billing according to facility level criteria Refers payment and insurance problems to Billing Department middot Provides back up support to other clerical staff and performs other related duties in support of efficient operationsmiddot Performs other duties as assigned Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford Hospital is one of the largest and most respected teaching hospitals New England We are a Level Trauma Center that provides cutting edge treatment to its patients This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education Simulation and Innovation CESI one of the most advanced medical simulation training centers in the world When hospitals cannot provide the advanced care expertise and new treatment options their patients require they turn to usThe Brownstone Building OPD Dental program is dedicated to providing comprehensive Dental Hygiene care General Dentistry and Oral Maximal Facial Surgical treatments Staffing includes full time and part time dentists dental surgeons and residents in training as well as dental hygienists and dental assistants A high standard of excellence in personalized dental care enables us to provide exceptional dental services for our patients We offer a full range of services that Monday thru Friday am PMServices include the followingGeneral Dentistry for both adults kids Dental Cleanings Exams Cosmetic Dentistry Crowns Bridges Fillings Root Canal Therapy Extractions Bonding Fluoride Treatment Teeth Whitening Dental Implants Dentures and Periodontal treatmentsJob SummaryThe Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experienceJob ResponsibilitiesmiddotGreets and registers arriving patients completes registration forms and verifies insurance including scanning and faxing forms as necessary middot Answers incoming calls evaluates priority and directs calls according to the urgency and subject mattermiddot Mails information to new patients prior to visit in accordance with department policies and enters updates patient demographicsmiddot Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies referrals x rays medical reports etcmiddot Ensures that office appointment schedule is coordinated with clinical staff activitiesmiddot Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients completes appointment confirmation activities according to department policiesmiddot Schedules follow up appointments Verifies insurance coverage and obtains authorizations middot Orders department suppliesmiddot Maintains schedule for conference roommiddot Maintains a clean waiting room and office areamiddot Defines and resolves patientphysician issuesproblems bringing concerns to team lead or manager as necessarymiddot Completes facility billing according to facility level criteria Refers payment and insurance problems to Billing Department middot Provides back up support to other clerical staff and performs other related duties in support of efficient operationsmiddot Performs other duties as assigned Bilingual Spanish requiredHigh School Diploma or equivalent requiredAssociate or bachelorrsquos degree in a clinical or business field preferred years of relevant experience required years of relevant experience in a fast paced medical office preferredVerbal and written proficiency in English required Proficiency in a second language preferredKnowledge Skills and Ability Requirements Ability to adhere to HIPAA OSHA and CSG policiesAbility to provide excellent and efficient customer servicePositive customer focused approach with commitment to providing excellent patient careProven ability to work effectively in a team environmentExcellent written and verbal communication skills ability to communicate in other languages highly desirableAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsStrong computer skills solid working knowledge of Microsoft Office softwareKnowledge of medical terminology insurance requirements and medical billingcodingAbility to travel independently to satellite offices with or without advanced noticeAbility to adhere to HIPAA OSHA and CSG policiesAbility to provide excellent and efficient customer servicePositive customer focused approach with commitment to providing excellent patient careProven ability to work effectively in a team environmentExcellent written and verbal communication skills ability to communicate in other languages highly desirableAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsStrong computer skills solid working knowledge of Microsoft Office softwareKnowledge of medical terminology insurance requirements and medical billingcodingAbility to travel independently to satellite offices with or without advanced noticeWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusBilingual Spanish requiredHigh School Diploma or equivalent requiredAssociate or bachelorrsquos degree in a clinical or business field preferred years of relevant experience required years of relevant experience in a fast paced medical office preferredVerbal and written proficiency in English required Proficiency in a second language preferredKnowledge Skills and Ability Requirements Ability to adhere to HIPAA OSHA and CSG policiesAbility to provide excellent and efficient customer servicePositive customer focused approach with commitment to providing excellent patient careProven ability to work effectively in a team environmentExcellent written and verbal communication skills ability to communicate in other languages highly desirableAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsStrong computer skills solid working knowledge of Microsoft Office softwareKnowledge of medical terminology insurance requirements and medical billingcodingAbility to travel independently to satellite offices with or without advanced noticeAbility to adhere to HIPAA OSHA and CSG policiesAbility to provide excellent and efficient customer servicePositive customer focused approach with commitment to providing excellent patient careProven ability to work effectively in a team environmentExcellent written and verbal communication skills ability to communicate in other languages highly desirableAbility to adapt quickly in a fast paced environment juggling multiple competing tasks and demandsStrong computer skills solid working knowledge of Microsoft Office softwareKnowledge of medical terminology insurance requirements and medical billingcodingAbility to travel independently to satellite offices with or without advanced noticeWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status