Job Description:

Job Title: Patient Services Coordinator
Location: St. Louis, Missouri (Dunnica Avenue)
Department: Primary Care
Employment Type: Full-time

Job Summary:

Are you a passionate and dedicated individual looking to make a positive impact in the lives of patients and visitors? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at PFH Clarity Health as a Patient Service Coordinator at the front desk.
 

You'll greet, instruct, direct, and schedule patients and visitors. You'll also retrieve insurance and patient information, enter new and established patient information into the computer system, and perform patient care activities within the scope of data entry/processing and patient account functions. You will also be trained on and perform medical assistant duties.

The Secretary position offers…
• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
• Opportunities for growth and development within the organization

Essential Job Functions: 

Greets, instructs, directs and schedules patients and visitors.

Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.

Enters new and established patient information into the computer.

Answers incoming calls,  schedules appointments for patients, dispatches messages and/or calls appropriately. 

Performs patient care activities within the scope of data entry/processing and patient account functions. 

Collection of payments, answers questions regarding insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. 

In communicating with patients, families, visitors and associates, a caring, friendly, personal and professional approach is expected.

Performs related duties as assigned. 

Education and/or Experience Qualifications:

High school diploma with courses in secretarial or business practices; AND

At least three (3) years experience in a secretarial or receptionist position;  OR

Graduate from an accredited school with specialization in typing and office procedures.

Additional Qualifications:
• Strong skills in Microsoft Office applications (Excel, Word, PowerPoint)
• Proficiency in using office equipment (fax, copier, printer, scanner)
• Ability to communicate effectively with a diverse workforce
• Highly detail-oriented and skilled in multitasking

Keywords: Secretary, Administrative, Clerical, Office Support, Microsoft Office, Data Entry, Customer Service, Organization

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.