Patient Services Associate- Pavilion Apply Now **How to Apply** A cover letter included as the first page of your resume is required for consideration for this position. The cover letter should be addressed to Hiring Team, address your specific interest in the position, and outline skills and experience that directly relate to this position. **Job Summary** Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family-centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical position for the Operating/Recovery Rooms Department. The candidate will learn the Operating Room Front Desk at Pavilion. **Mission Statement** Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. **Why Join Michigan Medicine?** Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. **What Benefits can you Look Forward to?** + Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings **Responsibilities*** + Oversee and perform CVC Front Desk Operating Room clerical tasks + Developing and maintaining collaborative and collegial interactions and relationships with patients/family members, caregivers, providers, staff and coworkers. + Review all surgical cases to ensure they have proper supply and preference lists. Coordinate corrections with the RN Leads for each surgical service. + Print DPCs for the next day, attaching appropriate SBARs and distribute to PTs + Run reports, verify information, investigate anomalies, and correct deficiencies. + Remain present at the desk to answer calls, walk in questions, receive and distribute tubed products, etc. + Schedule add-on/urgent cases + Accurately and completely fill out forms (call-ins, Schedule Change Log, etc.) + Coordinate updates and print supply requisitions + Professionally and courteously field and route all phone calls, greet and assist all that enter the OR Front Desk space + Update cases with Anesthesia/Floor Runner/Service Lead/Charge Nurse direction + Collaborate with Anesthesia to enter assignments for surgical procedures requiring anesthesia support (faculty, residents and CRNAs) + Get report from anesthesia floor runner (paging appropriate personnel of changes) + Print preliminary schedule at 11a and distribute to charge nurse and floor runner + Print CVC Instrument list and hang at FD window + With direction from the Charge Nurse review cases on the prelim schedule to ensure proper OR placement (open VS hybrid room) + Print final schedule for next day + Modify block times in ORMIS as directed in coordination with Colleen Flannigan + Utilize on-call schedule to call in any needed physicians, nursing staff, etc. + Ensure anesthesia is assigned to OR/EP cases + Log and send out specimens + Print labels, wristbands, etc. + AMION contact/resource + Perform billing functions as directed, including but not limited to organizing and ensuring appropriate transport (no tubing) of billing documentation + Notify vendors of case cancellations as appropriate + Send pacemakers w/labels for all cardiac rooms + Print personal calendars for managers as needed + Provide clerical support when needed + Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others + Train new team members + Maintain accurate training documentation and checklists + Cover other clerical staff in the department as possible + Other duties and projects as assigned **Required Qualifications*** + High School Diploma + Excellent organizational, analytical and communication skills + Good investigative skills and strong attention to detail + Demonstrate effective problem-solving skills + Self-directed and motivated + Prioritizes work and manages time + Demonstrated ability to communicate and collaborate effectively with members of the healthcare team + Ability to sit for long periods of time + Work well with minimal supervision + Excellent attendance record **Desired Qualifications*** + Knowledge of hospital and surgical environment + Knowledge of scheduling in MiChart + Bachelor's Degree or comparable combination of experience and education **Work Schedule** Part time, 24hrs: Weekends (Saturday and Sunday 6a-6p). **Union Affiliation** This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO Statement** The University of Michigan is an equal employment opportunity employer. **Job Detail** **Job Opening ID** 268885 **Working Title** Patient Services Associate- Pavilion **Job Title** Patient Services Associate **Work Location** Kahn Health Care Pavilion Ann Arbor, MI **Modes of Work** Onsite **Full/Part Time** Part-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM Oper Rooms - PAV **Posting Begin/End Date** 9/23/2025 - 10/07/2025 **Salary** $41,600.00 - $53,352.00 **Career Interest** Healthcare Admin & Support Service Employees Intl Union (SEIU) Surgical Services Apply Now