At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Service Specialist - Orthopedics

                        

LocationAkron

                    

FacilityAkron General Medical Center

                     

DepartmentOrthopedics-Cleveland Clinic Akron General

                      

Job CodeAK1356

                     

ShiftDays

                       

Schedule8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.   

As a Patient Service Specialist in the Orthopaedics Department, you will deliver proactive, comprehensive, and patient-centered service to all patients and visitors throughout their visit. Your responsibilities will include handling appointment scheduling, patient registration, wayfinding assistance, and addressing general inquiries. You will also manage various Epic work queues to ensure timely and accurate scheduling. Within Orthopaedics, you’ll be part of a supportive team environment that fosters professional growth and skill development.

It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this role works days from 8:00 a.m. -- 4:30 p.m.

A caregiver who excels in this role will:

Investigate, triage, and resolve patient issues using the established HEART Model.

Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.

Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.

Enter and maintain confidential and accurate patient information.

Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.

Recruit, enroll, and educate patients on MyChart and Appointment Pass.

Generate staff provider reschedules and relay staff messaging.

Perform screening and scheduling of interpreter services.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree. 

Knowledge of PC window applications sufficient to input and retrieve data

Experience in customer services and conflict resolution

Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

Knowledge of medical terminology

Ability to type 30 WPM and/or computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment.

Requires extended periods of standing, walking or sitting.

Good visual acuity through normal or corrected vision.

Must be able to navigate various locations and function in a fast-paced, hectic environment.

Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities