Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Patient Service Specialist, you play a vital role in delivering an outstanding experience for patients, families, and visitors from the moment they arrive through their return home. In this role, you will support patients with scheduling, pre-registration, MyChart enrollment, and visit preparation, ensuring a seamless and welcoming experience at every step. A strong willingness to learn is essential, as the Children's Institute has specialized processes that require dedicated training. This position serves as an excellent steppingstone to advanced roles within Customer Service and to opportunities across various departments throughout Cleveland Clinic. **A caregiver in this position works| M-F, from 7:00am-6:00pm| rotating shifts for opening and closing| Potential rotating weekend shifts.** A caregiver who excels in this role will: + Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors. + Investigate, triage and resolve patient issues using the established HEART model. + Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. + Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. + Enter and maintain confidential patient information. + Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum qualifications for the ideal future caregiver include: + High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service + OR Associate's Degree and one year of experience + OR Bachelor's Degree Preferred qualifications for the ideal future caregiver include: + Knowledge of medical terminology + Experience with Excel (staff use spreadsheets to track patient lists and schedules) + Experience with Epic software **Physical Requirements:** + Dexterity sufficient to operate a PC and other office equipment. + Requires extended periods of standing, walking or sitting. + Good visual acuity through normal or corrected vision. + Must be able to navigate various locations and function in a fast-paced, hectic environment. + Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities