At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Service Specialist

                        

LocationCoral Springs

                    

FacilityCoral Springs FHC Surgery Center

                     

DepartmentRegistration-Weston Hospital

                      

Job Code000667

                     

ShiftDay/Evening Rotation

                       

Schedule8:30am-5:00pm/10:30am-7:00pm

                       

Job Summary

                         

Job Details

Cleveland Clinic Coral Springs brings world-class surgical care to Coral Springs, Parkland and surrounding communities. The three-story, 73,000-square-foot facility features a Joint Commission accredited ambulatory surgery center and provides access to more than 20 specialties, outpatient surgery, endoscopy and advanced imaging services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.     

 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will provide front-end support for Coral Springs FHC Surgery Center. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. 

 

A caregiver in this position works flexible shifts, Monday-Friday, between 5:45AM – 5:15PM, with availability to cover on weekends, as needed. Shifts are typically scheduled in 8-hour increments. 

 

A caregiver who excels in this role will:   

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

Investigate, triage and resolve patient issues using the established HEART model.   

Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

Enter and maintain confidential patient information.   

Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. 

Recruit, enroll and educate patients on MyChart and Appointment Pass.   

Process the workflow for the day. 

Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. 

 

Minimum qualifications for the ideal future caregiver include:   

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service  

OR an Associate’s Degree and one year of experience  

OR a Bachelor’s Degree   

Working knowledge of PC window applications sufficient to input and retrieve data 

Ability to perform basic math sufficient to process insurance co-pays 

Excellent communication and organizational skills 

Preferred qualifications for the ideal future caregiver include:   

Knowledge of medical terminology 

Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills 

Bi-lingual Spanish language skills 

Customer service experience in a medical setting 

Medical office system experience 

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment.

Requires extended periods of standing, walking or sitting.

Good visual acuity through normal or corrected vision.

Must be able to navigate various locations and function in a fast-paced, hectic environment.

Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities