Join the Cleveland Clinic team down in sunny Florida, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. In this role, you will provide front-end support for the Parkland Primary Care Office as well as for Physical Therapy during the rotating Monday and Wednesday shifts. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic. **A caregiver in this position works Tuesdays, Thursdays and Fridays from 8:45AM - 5:15PM and rotating Mondays and Wednesdays from 10:30AM - 7:00PM.** A caregiver who excels in this role will: + Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors. + Investigate, triage and resolve patient issues using the established HEART model. + Create a welcome and professional environment, interact with patients and ensure stellar patient experiences. + Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services. + Enter and maintain confidential patient information. + Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training. + Recruit, enroll and educate patients on MyChart and Appointment Pass. + Process the workflow for the day. + Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service + **OR** an Associate's Degree and one year of experience + **OR** a Bachelor's Degree + Working knowledge of PC window applications sufficient to input and retrieve data + Ability to perform basic math sufficient to process insurance co-pays + Excellent communication and organizational skills Preferred qualifications for the ideal future caregiver include: + Knowledge of medical terminology + Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills + Bi-lingual Spanish language skills + Customer service experience in a medical setting + Medical office system experience **Physical Requirements:** + Dexterity sufficient to operate a PC and other office equipment. + Requires extended periods of standing, walking or sitting. + Good visual acuity through normal or corrected vision. + Must be able to navigate various locations and function in a fast-paced, hectic environment. + Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities