Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist in our Diagnostic Radiology Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. **A caregiver in this role works days from 8:30 p.m. - 5:00 p.m.** A caregiver who excels in this role will: + Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors. + Investigate, triage, and resolve patient issues using the established HEART Model. + Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences. + Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities. + Enter and maintain confidential and accurate patient information. + Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training. + Recruit, enroll, and educate patients on MyChart and Appointment Pass. + Generate staff provider reschedules and relay staff messaging. Minimum qualifications for the ideal future caregiver include: + High School Diploma or GED **and** two years of experience in patient registration, appointment scheduling, insurance processing or customer service + **OR** an Associate's degree **and** one year of experience + **OR** a Bachelor's degree + Knowledge of PC window applications sufficient to input and retrieve data + Ability to perform basic math sufficient to process insurance co-pays Preferred qualifications for the ideal future caregiver include: + Knowledge of medical terminology + Computer keyboard skills **Physical Requirements:** + Dexterity sufficient to operate a PC and other office equipment. + Requires extended periods of standing, walking or sitting. + Good visual acuity through normal or corrected vision. + Must be able to navigate various locations and function in a fast-paced, hectic environment. + Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Minimum hourly: $15.75 Maximum hourly: $21.65 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities