At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Service Specialist

                        

LocationDover

                    

FacilityUnion Hospital

                     

DepartmentUH Pain Clinic-Cleveland Clinic Union Hospital

                      

Job CodeB15028

                     

ShiftDays

                       

Schedule8:00am-4:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.  

As a Patient Service Specialist in our Pain Clinic, you will provide comprehensive, proactive and “Patient First” customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions.

It’s vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role serves as a great steppingstone to careers in customer service and other departments within Cleveland Clinic, with opportunities to further your education through classes offered in myLearning.

A caregiver in this role works days from 8:00 a.m. – 4:30 p.m.

A caregiver who excels in this role will:

Investigate, triage, and resolve patient issues using the established HEART Model.Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.Enter and maintain confidential and accurate patient information.Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.Recruit, enroll, and educate patients on MyChart and Appointment Pass.Generate staff provider reschedules and relay staff messaging.Perform screening and scheduling of interpreter services.Handle authorizations.Fax and scan documents.Collaborate with providers and clinical staff.

Minimum qualifications for the ideal future caregiver include:

High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree Knowledge of PC window applications sufficient to input and retrieve dataExperience in customer services and conflict resolutionAbility to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

Knowledge of medical terminologyComputer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Dexterity sufficient to operate a PC and other office equipment.Requires extended periods of standing, walking or sitting.Good visual acuity through normal or corrected vision.Must be able to navigate various locations and function in a fast-paced, hectic environment.Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities