Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob SummaryA busy Dermatology office is seeking a Patient Service Coordinator to support patients primarily through handling incoming and outgoing phone calls Responsibilities include scheduling appointments answering routine inquiries verifying insurance coverage managing referrals and maintaining accurate records and accounts This role is key to creating a positive patient experience by facilitating clear communication among patients healthcare providers and clinical staff ensuring smooth and efficient office operationsThe ideal candidate will provide timely accurate and friendly patient access while adhering to clinical appropriateness and patient privacy standards The Patient Service Coordinator also manages correspondence from patients caregivers and healthcare providersKey responsibilities includeDelivering outstanding customer service aligned with the HHC brandGreeting patients in person or by phone and taking detailed messages as neededServing as backup for patient check in and check out dutiesUtilizing Epic patient portals appointment reminder systems mobile apps and other technologies to schedule communicate and maintain patient recordsHandling high call volumes efficiently by following established proceduresCoordinating with clinical operations and providers transferring calls as necessary including handling complaints and escalationsScheduling appointments and informing patients about necessary preparations eg referrals x rays medical documents before their visitWork whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare networkHartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob SummaryA busy Dermatology office is seeking a Patient Service Coordinator to support patients primarily through handling incoming and outgoing phone calls Responsibilities include scheduling appointments answering routine inquiries verifying insurance coverage managing referrals and maintaining accurate records and accounts This role is key to creating a positive patient experience by facilitating clear communication among patients healthcare providers and clinical staff ensuring smooth and efficient office operationsThe ideal candidate will provide timely accurate and friendly patient access while adhering to clinical appropriateness and patient privacy standards The Patient Service Coordinator also manages correspondence from patients caregivers and healthcare providersKey responsibilities includeDelivering outstanding customer service aligned with the HHC brandGreeting patients in person or by phone and taking detailed messages as neededServing as backup for patient check in and check out dutiesUtilizing Epic patient portals appointment reminder systems mobile apps and other technologies to schedule communicate and maintain patient recordsHandling high call volumes efficiently by following established proceduresCoordinating with clinical operations and providers transferring calls as necessary including handling complaints and escalationsScheduling appointments and informing patients about necessary preparations eg referrals x rays medical documents before their visitHigh school diploma or GED equivalent required years of customer service experience preferredMinimum of year of customer service experience in a fast paced medical office settingExperience with Epic is preferredReliable transportation is required with occasional travel between office locationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is yourmomentHigh school diploma or GED equivalent required years of customer service experience preferredMinimum of year of customer service experience in a fast paced medical office settingExperience with Epic is preferredReliable transportation is required with occasional travel between office locationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is yourmoment