Work where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesPosition Per Diem Patient Services Representative PSRDepartment Rehabilitation Network Central SupportSchedule As needed flexible hours M F am pmLocation Farm Springs Rd Farmington CTReports To Supervisor of Rehab administrationAbout the RoleThe Central Support Team is seeking a dependable and detail oriented Per Diem Patient Services Representative PSR to assist with key administrative and insurance related workflows This role supports smooth patient access timely processing of authorizations and essential back office functions across multiple service areas Candidates should be adaptable highly organized and comfortable working in a fast paced environmentKey ResponsibilitiesSubmit initial authorizations reauthorizations and request end date extension accurately and within required timelinesConduct follow up calls to insurance companies to confirm status request updates and resolve outstanding issuesComplete data entry from OnBase ensuring all information is accurately captured in the appropriate systems and referralsPerform workqueue follow up clearing updating and documenting actions according to department guidelinesProcess and send faxes maintain fax records and ensure appropriate documentation is uploaded or indexedProvide excellent customer service by responding to inquiries from internal and external stakeholdersSupport general Central Support functions including scheduling assistance documentation updates and workflow troubleshootingMaintain compliance with departmental procedures payer requirements and HIPAA standardsAccurately enter update and manage patient information in the electronic health record EHRTroubleshoot scheduling or registration issues and escalate as neededFollow department workflows to ensure compliance with regulatory privacy HIPAA and organizational standardsAssist with special projects or high volume periods within Central SupportDemonstrate flexibility by providing coverage for planned and unplanned staffing needsWork where every moment mattersEvery day more than Hartford HealthCare employees come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesPosition Per Diem Patient Services Representative PSRDepartment Rehabilitation Network Central SupportSchedule As needed flexible hours M F am pmLocation Farm Springs Rd Farmington CTReports To Supervisor of Rehab administrationAbout the RoleThe Central Support Team is seeking a dependable and detail oriented Per Diem Patient Services Representative PSR to assist with key administrative and insurance related workflows This role supports smooth patient access timely processing of authorizations and essential back office functions across multiple service areas Candidates should be adaptable highly organized and comfortable working in a fast paced environmentKey ResponsibilitiesSubmit initial authorizations reauthorizations and request end date extension accurately and within required timelinesConduct follow up calls to insurance companies to confirm status request updates and resolve outstanding issuesComplete data entry from OnBase ensuring all information is accurately captured in the appropriate systems and referralsPerform workqueue follow up clearing updating and documenting actions according to department guidelinesProcess and send faxes maintain fax records and ensure appropriate documentation is uploaded or indexedProvide excellent customer service by responding to inquiries from internal and external stakeholdersSupport general Central Support functions including scheduling assistance documentation updates and workflow troubleshootingMaintain compliance with departmental procedures payer requirements and HIPAA standardsAccurately enter update and manage patient information in the electronic health record EHRTroubleshoot scheduling or registration issues and escalate as neededFollow department workflows to ensure compliance with regulatory privacy HIPAA and organizational standardsAssist with special projects or high volume periods within Central SupportDemonstrate flexibility by providing coverage for planned and unplanned staffing needsHigh school diploma or equivalent required additional administrative or healthcare coursework preferredExperience with insurance processes authorizations or referral management strongly preferredFamiliarity with OnBase EHR systems and healthcare workqueues is a plusStrong communication skills attention to detail and ability to manage multiple prioritiesReliable flexible and able to respond to per diem scheduling needs on short noticeCommitment to confidentiality accuracy and patient centered serviceWhat We OfferFlexible per diem schedulingOpportunities to support vital Central Support operationsTraining and ongoing supportCollaborative and mission driven team environmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh school diploma or equivalent required additional administrative or healthcare coursework preferredExperience with insurance processes authorizations or referral management strongly preferredFamiliarity with OnBase EHR systems and healthcare workqueues is a plusStrong communication skills attention to detail and ability to manage multiple prioritiesReliable flexible and able to respond to per diem scheduling needs on short noticeCommitment to confidentiality accuracy and patient centered serviceWhat We OfferFlexible per diem schedulingOpportunities to support vital Central Support operationsTraining and ongoing supportCollaborative and mission driven team environmentWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment