RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES: • Ensures that patients and their families receive warm, friendly and considerate assistance while having a commitment to the mission of The Queen’s Health Systems (QHS). • Responsible for planned care team outreach assignments for patients (i.e., pre-visit, day of visit and between visits). • Performs front desk and administrative duties according to established guidelines, policies and procedures. • Works collaboratively to assist other members of the care team. II. TYPICAL PHYSICAL DEMANDS: • Seeing, hearing, finger dexterity, standing, sitting. • Continuous: Speaking, grasping. • Frequent: walking, bending/stooping below waist level, squatting, twisting, reaching above, at and below shoulders, repetitive arm/hand motion, lifting 10 pounds. • Occasional: kneeling, crouching, climbing, horizontal lifting/carrying up to maximum of 50 pounds with assistance, floor to waist lifting/carrying up to 40 pounds and pushing/pulling maximum weight of 5 pounds of force. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • High school diploma or equivalent. • Ability to perform 7,200 adjusted keystrokes per hour. • Current BLS certification. B. EXPERIENCE: • One (1) year customer service experience, preferably in a healthcare setting. • Bilingual in English and Chinese, Japanese, Filipino dialect or Vietnamese preferred. • Experience to demonstrate: o Knowledge of Microsoft Office (Word, Outlook and Excel). o Ability to multitask, strong organizational skills. • Knowledge of medical terminology and electronic medical record (EMR) preferred. Equal Opportunity Employer/Disability/Vet