Description Overview: The Patient Service Representative (PSR) is the first point of contact for patients and visitors at a healthcare facility. This role is responsible for providing excellent customer service, managing patient check-in/check-out processes, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate records. Key Responsibilities: + Greet patients warmly and provide a positive and professional first impression. + Register patients by collecting and verifying personal, medical, and insurance information. + Schedule, reschedule, or cancel appointments in accordance with patient and provider availability. + Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments. + Verify insurance eligibility and obtain necessary pre-authorizations or referrals. + Collect copayments, balances, and other patient financial responsibilities at the time of service. + Maintain confidentiality of all patient information in compliance with HIPAA regulations. + Communicate clearly with patients regarding wait times, forms, instructions, and follow-ups. + Collaborate with clinical and administrative staff to ensure smooth patient flow and high-quality care. + Update and maintain accurate patient records in the electronic medical record (EMR) system. Requirements Qualifications: + High school diploma or equivalent required; associate degree or healthcare-related training a plus. + 1+ year of experience in a medical office, customer service, or administrative role preferred. + Familiarity with medical terminology, insurance verification, and EMR systems (e.g., Epic, Cerner). + Excellent interpersonal, communication, and organizational skills. + Ability to multitask and remain calm in a fast-paced environment. + Strong attention to detail and commitment to accuracy. + Bilingual skills (Spanish, etc.) a plus. Work Environment: + Front desk or reception area in clinics, hospitals, or medical practices. + May require sitting for extended periods and occasional lifting of office supplies. + Standard business hours; some evenings or weekends may be required depending on the facility. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .