Job Description Summary:  

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.  

  
Where You Will Work:  

Our primary care physicians at Aurora Family Medicine in Twin Lakes, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 700 N Lake Ave., Twin Lakes, WI. When you’re looking for primary care close to home, visit us in Twin Lakes, WI.

Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

We’re Looking For:  

High school diploma or equivalent.  

One to two years related customer service experience  

Experience handling difficult caller/customers/patients.  

What You’ll Do:  

This position is considered a "traveler" position between the Aurora Twin Lakes, Paddock Lake, and Union Grove clinics. The position is full time 5 days a week. It is home based out of the Aurora Twin Lakes clinic, however this position requires flexibility in coverage at the two other sites discussed. Hours vary with a start time as early as 6:45 am and an end time as late as 8 pm. At least one shift will include a closing shift until 8 pm in support of the Urgent Care located at the Aurora Paddock Lake clinic. There will also be a rotating Saturday shift for the Urgent Care from 8 am to 4 pm about once every 6-8 weeks.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    

As a key member of the ambulatory care team, you will:   

Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.  

Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.  

Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.  

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  

Physical Requirements and Working Conditions:   

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.   

Exposure to ill patients.   

Ability to work under stressful conditions with demanding customers.  

Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.  
   

Ready to Take the Next Step:  

Apply Now!