Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkSt Vincentrsquos Medical Center in Bridgeport has more than employees It includes a bed community teaching hospital a bed inpatient psychiatric facility in Westport a large multispecialty provider group and special needs services for adults and children St Vincentrsquos is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemrsquos second largest hospitalJob SummaryServe patients by greeting them answering routine questions registering patients and maintaining records and accounts Responsible for creating positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations Responsible for scheduling appointments which will provide timely accurate friendly and clinically appropriate patient access The Patient Service Coordinator responds to incoming correspondence from patients caregivers healthcare providers and beyond in accordance with patient privacy and safety standards Essential FunctionsResponsibilities middot Delivers exceptional customer service with HHC brand experiencemiddot Welcomes patients in person or on the telephone and take detailed messages as neededmiddot Registers arriving patients including insurance verifications patient demographic updates and video visitsmiddot Uses Epic patient portal and appointment reminder systems mobile applications and other forms of technology to manage scheduling interact with patients and providers and update files and patientsrsquo recordsmiddot Manages high call volumes Follows Standard Work to ensure efficient patient experiencemiddot Corresponds with clinical operations andor providers as necessary Transfers calls as appropriate to clinical team members including complaints and escalationsmiddot Schedules patient appointments and informs patients of essential preparation requirements prior to visit referrals x rays medical reports etcmiddot Schedules follow up appointments and associated testing documents these appointments and ensure the necessary referral authorization is obtainedmiddot Monitors and maintains front desk related work lists and work queues including authorization work queuesmiddot Coordinates medical record requestsmiddot Responsible for scanning of non clinical formsmiddot Collects co payments and office charges as needed and explains office payment billing policies to patientsmiddot Reconciles cash drawers at the end of each session and refers payment and insurance problems to Billing Departmentmiddot Creates validates and sends out self pay estimatesmiddot Protects patientsrsquo rights by maintaining confidentiality of medical personal and financial informationmiddot Monitors inventoryordering of office suppliesmiddot Maintains a clean waiting room and follows infection prevention protocolmiddot Continuously improves onersquos own performance through training coaching accesses and responds to feedback provided through the quality monitoring tool and productivity reportingmiddot Teach coach and mentor new team members in similar rolemiddot Provides back up support to other front desk staff and performs other related duties in support of efficient operationsmiddot Performs other related duties as requiredWork whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkSt Vincentrsquos Medical Center in Bridgeport has more than employees It includes a bed community teaching hospital a bed inpatient psychiatric facility in Westport a large multispecialty provider group and special needs services for adults and children St Vincentrsquos is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network and is the systemrsquos second largest hospitalJob SummaryServe patients by greeting them answering routine questions registering patients and maintaining records and accounts Responsible for creating positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations Responsible for scheduling appointments which will provide timely accurate friendly and clinically appropriate patient access The Patient Service Coordinator responds to incoming correspondence from patients caregivers healthcare providers and beyond in accordance with patient privacy and safety standards Essential FunctionsResponsibilities middot Delivers exceptional customer service with HHC brand experiencemiddot Welcomes patients in person or on the telephone and take detailed messages as neededmiddot Registers arriving patients including insurance verifications patient demographic updates and video visitsmiddot Uses Epic patient portal and appointment reminder systems mobile applications and other forms of technology to manage scheduling interact with patients and providers and update files and patientsrsquo recordsmiddot Manages high call volumes Follows Standard Work to ensure efficient patient experiencemiddot Corresponds with clinical operations andor providers as necessary Transfers calls as appropriate to clinical team members including complaints and escalationsmiddot Schedules patient appointments and informs patients of essential preparation requirements prior to visit referrals x rays medical reports etcmiddot Schedules follow up appointments and associated testing documents these appointments and ensure the necessary referral authorization is obtainedmiddot Monitors and maintains front desk related work lists and work queues including authorization work queuesmiddot Coordinates medical record requestsmiddot Responsible for scanning of non clinical formsmiddot Collects co payments and office charges as needed and explains office payment billing policies to patientsmiddot Reconciles cash drawers at the end of each session and refers payment and insurance problems to Billing Departmentmiddot Creates validates and sends out self pay estimatesmiddot Protects patientsrsquo rights by maintaining confidentiality of medical personal and financial informationmiddot Monitors inventoryordering of office suppliesmiddot Maintains a clean waiting room and follows infection prevention protocolmiddot Continuously improves onersquos own performance through training coaching accesses and responds to feedback provided through the quality monitoring tool and productivity reportingmiddot Teach coach and mentor new team members in similar rolemiddot Provides back up support to other front desk staff and performs other related duties in support of efficient operationsmiddot Performs other related duties as requiredEducationmiddot High school diplomaGED equivalent OR a minimum of yearsrsquo customer service experience Experiencemiddot Year customer service experience in a fast paced medical officemiddot Epic working experiencemiddot Medical Terminology Training Knowledge Skills and Ability Requirementsmiddot Consistent commitment to patient centered environment which is rooted in culture and values and reflect this commitment through the demonstration of its expected behaviorsmiddot Have passion in serving patients and thrive in a fast paced ever changing environmentmiddot Excellent written and verbal communication skills ability to communicate in other languages highly desirablemiddot Proficiency in using computer systems and basic software applicationsmiddot Attention to detail and accuracy in patient data entry and schedulingmiddot Ability to always adhere to HIPAA and other privacy and compliance policiesmiddot Strong problem solving skills and the ability to make decisions independentlymiddot Excellent organizational skills flexibility and ability to switch tasks frequentlymiddot Self motivation high energy tenacity and the ability to work effectively in a team environmentmiddot Ability to travel independently to satellite offices with or without advanced notice Language Skillsmiddot Multilingual preferred We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Educationmiddot High school diplomaGED equivalent OR a minimum of yearsrsquo customer service experience Experiencemiddot Year customer service experience in a fast paced medical officemiddot Epic working experiencemiddot Medical Terminology Training Knowledge Skills and Ability Requirementsmiddot Consistent commitment to patient centered environment which is rooted in culture and values and reflect this commitment through the demonstration of its expected behaviorsmiddot Have passion in serving patients and thrive in a fast paced ever changing environmentmiddot Excellent written and verbal communication skills ability to communicate in other languages highly desirablemiddot Proficiency in using computer systems and basic software applicationsmiddot Attention to detail and accuracy in patient data entry and schedulingmiddot Ability to always adhere to HIPAA and other privacy and compliance policiesmiddot Strong problem solving skills and the ability to make decisions independentlymiddot Excellent organizational skills flexibility and ability to switch tasks frequentlymiddot Self motivation high energy tenacity and the ability to work effectively in a team environmentmiddot Ability to travel independently to satellite offices with or without advanced notice Language Skillsmiddot Multilingual preferred We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment