Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYOffice Assistants provide clerical and administrative support in medical office settings They are responsible for greeting patients in person and over the phone providing information verifying insurance scheduling appointments verifying and updating patient information collecting co pays providing forms for completion obtaining pre authorizations arranging for referrals and testing obtaining signatures following established escalation procedures and communicating with office staff and providers Office Assistants must demonstrate attention to detail accuracy professional etiquette and superior customer service skills at all timesWork whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorThe Greater Manchester Region has approximately employees It includes Manchester Memorial Hospital a bed community hospital Rockville General a campus of Manchester Memorial Hospital a bed facility a large multispecialty provider group and visiting nurse services The Greater Manchester Region serves a region of people in townsPOSITION SUMMARYOffice Assistants provide clerical and administrative support in medical office settings They are responsible for greeting patients in person and over the phone providing information verifying insurance scheduling appointments verifying and updating patient information collecting co pays providing forms for completion obtaining pre authorizations arranging for referrals and testing obtaining signatures following established escalation procedures and communicating with office staff and providers Office Assistants must demonstrate attention to detail accuracy professional etiquette and superior customer service skills at all timesEDUCATIONCERTIFICATIONHigh school diploma or equivalent requiredEXPERIENCEKnowledge of medical terminologyMedical office experience preferredCOMPETENCIESSome knowledge of computer scheduling systems preferably Meditech and NtierpriseExcellent customer service and interpersonal skillsComfortable working in a fast pacedconfidential medical environmentMust be team oriented with excellent written and verbal communication skillsSufficient physical ability and mobility to work in an office setting to stand or sit for prolonged periods of time to occasionally stoop bend kneel crouch reach and twist to lift care push and or pull light to moderate amounts of weight to operate office equipment requiring repetitive hand movement and fine coordinationAbility to maintain working relationships and interact with patients and employees on a daily basisReliable transportation and the ability to float to other offices when requiredKeyboarding skillsESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timePerforms front office desk duties to include verifyand updatespatient information inthe computer collects co pays providesany necessary forms needing completion obtainssignatures as necessaryMaintain and updates current information on physicians schedulesensuring that patients are scheduled properly and appointments are confirmedOversees and maintains clean orderly waiting areaAnswers phone in a pleasant manner screens calls and takes messages provides information and handles patientsrsquo needs expeditiously escalates potentially urgent patient situations per office protocolMaintain tracking logs as requested by managementSupplements office staff by assisting with scanning photocopying faxing and computer inputtypingCheck patient insurance eligibilityAttend meetings as requiredPrimary Care staff participates in Patient Centered Medical Home Care Team collaborationsObtain precertificationsfor tests procedures treatments medications and hospitalizations as neededSchedule and arrange referrals and outside testing for patients as directed by physicianResponds to requests including from physician offices and patients to have medical records sent to other facilitiesMaintain confidentiality and adheresto HIPPArequirementsMay be required to perform other duties as requested by Management We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEDUCATIONCERTIFICATIONHigh school diploma or equivalent requiredEXPERIENCEKnowledge of medical terminologyMedical office experience preferredCOMPETENCIESSome knowledge of computer scheduling systems preferably Meditech and NtierpriseExcellent customer service and interpersonal skillsComfortable working in a fast pacedconfidential medical environmentMust be team oriented with excellent written and verbal communication skillsSufficient physical ability and mobility to work in an office setting to stand or sit for prolonged periods of time to occasionally stoop bend kneel crouch reach and twist to lift care push and or pull light to moderate amounts of weight to operate office equipment requiring repetitive hand movement and fine coordinationAbility to maintain working relationships and interact with patients and employees on a daily basisReliable transportation and the ability to float to other offices when requiredKeyboarding skillsESSENTIAL DUTIES and RESPONSIBILITIESDisclaimer Job descriptions are not intended nor should they be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with the job They are intended to be accurate reflections of the principal duties and responsibilities of this position These responsibilities and competencies listed below may change from time to timePerforms front office desk duties to include verifyand updatespatient information inthe computer collects co pays providesany necessary forms needing completion obtainssignatures as necessaryMaintain and updates current information on physicians schedulesensuring that patients are scheduled properly and appointments are confirmedOversees and maintains clean orderly waiting areaAnswers phone in a pleasant manner screens calls and takes messages provides information and handles patientsrsquo needs expeditiously escalates potentially urgent patient situations per office protocolMaintain tracking logs as requested by managementSupplements office staff by assisting with scanning photocopying faxing and computer inputtypingCheck patient insurance eligibilityAttend meetings as requiredPrimary Care staff participates in Patient Centered Medical Home Care Team collaborationsObtain precertificationsfor tests procedures treatments medications and hospitalizations as neededSchedule and arrange referrals and outside testing for patients as directed by physicianResponds to requests including from physician offices and patients to have medical records sent to other facilitiesMaintain confidentiality and adheresto HIPPArequirementsMay be required to perform other duties as requested by Management We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment