Work whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification and ensures patients have been cleared for HomeCare visitsThe Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staffProvides support to the Front DeskReception area and provides general administrative supporto Greet all patients and visitorso Answer incoming phone calls in a professional manner and triage the call if appropriate to ensure the patientsrsquo needs are met in a timely mannero Create and distribute electronic messages in the EMRo Mail information to new patients prior to visit in accordance with department policieso Assist with general office duties such as photocopying scanning information into a patientrsquos EMR distributing reports sorting mail faxes delivering materials etco Provides back up support to other front desk staff as neededResponsible for mail processes postage equipment and office equipmentMaintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelinesCoordinates and clarifies data with care management team in regards to medical suppliesIdentifies researches and resolves order discrepanciesEffectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical office suppliesformsCovers for other departments as necessaryExhibits strong customer service skills through positive helpful interactions and communicationWill actively participate in the performance improvement process known as HWPerform other duties as assignedWork whereevery momentmattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Patient Service CoordinatorHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience Responsible for Patient Scheduling Pre Registration Registration Insurance Verification and ensures patients have been cleared for HomeCare visitsThe Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staffProvides support to the Front DeskReception area and provides general administrative supporto Greet all patients and visitorso Answer incoming phone calls in a professional manner and triage the call if appropriate to ensure the patientsrsquo needs are met in a timely mannero Create and distribute electronic messages in the EMRo Mail information to new patients prior to visit in accordance with department policieso Assist with general office duties such as photocopying scanning information into a patientrsquos EMR distributing reports sorting mail faxes delivering materials etco Provides back up support to other front desk staff as neededResponsible for mail processes postage equipment and office equipmentMaintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelinesCoordinates and clarifies data with care management team in regards to medical suppliesIdentifies researches and resolves order discrepanciesEffectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical office suppliesformsCovers for other departments as necessaryExhibits strong customer service skills through positive helpful interactions and communicationWill actively participate in the performance improvement process known as HWPerform other duties as assignedEducation High School Diploma or Equivalent required Bachelors Degree preferredExperience Experience in a Customer Service roleKnowledge Skills and Ability Requirementsbull Comfort and ability to handle confidential informationbull Comfortable working in a fast paced evolving customer service environment with patience flexibility and attention to detailbull Proficient skills in windows based software including word processing spreadsheet database and presentation programsbull Excellent interpersonal skills necessary to communicate with departments employees physicians and managersbull Problem solving skillsbull Engaging self motivated and entrepreneurialWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducation High School Diploma or Equivalent required Bachelors Degree preferredExperience Experience in a Customer Service roleKnowledge Skills and Ability Requirementsbull Comfort and ability to handle confidential informationbull Comfortable working in a fast paced evolving customer service environment with patience flexibility and attention to detailbull Proficient skills in windows based software including word processing spreadsheet database and presentation programsbull Excellent interpersonal skills necessary to communicate with departments employees physicians and managersbull Problem solving skillsbull Engaging self motivated and entrepreneurialWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving colleagues we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment