We are seeking a **_Patient Service Coordinator_** who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure. **Specific Duties & Responsibilities** + Greets each patient in a kind and professional manner. + Manages patient check–in including verification and entering of insurance information, patient demographic information into EPIC. + Confirms all required forms are up to date, completed and signed by patient. + Rotates through expanded hours 6am to 6 pm. + May obtain pre-certification as required by patient’s healthcare insurer or managed care provider. + Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments. + Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment. + Monitors and responds to missing items work queue. + Supports East Baltimore clinics, Bendann Surgical Pavilion and also satellite clinics when their coverage is short. + Collects time of service payment, issues receipts and prepares cash settlement records. + Guides patients and families to appropriate resources ( financial counselors, international office, social worker). + Maintains cleanliness and stocking of Wilmer’s main lobby area. + Works collaboratively with others. **Minimum Qualifications** + High School Diploma or graduation equivalent + 1 year work experience in customer service required. Two years related work experience preferred. + Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** Two years’ experience in related Ophthalmology and/or JHHS entity preferred. Knowledge of medical insurance and/or medical terminology preferred. Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 -$28.50 HRLY ($20.12 to $25.21/hour targeted; Commensurate w/exp.) Employee group: Full Time Schedule: Mon-Fri 7:00-3:30pm FLSA Status: Non-Exempt Location:School of Medicine Campus Department name: SOM Oph Registration Personnel area: School of Medicine The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range. Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEO is the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf