**PRIMARY PURPOSE OF THE ROLE** + To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. + Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement. **KEY RESPONSIBILITIES** + Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care. + Ensures cleanliness and neatness of patient’s environment and stock room + Ensures cleaning of the Isolation rooms is done when required. + Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures + Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering + Serves, distributes and collects patient / visitors’ meals and refreshments + Arranges patient transport from Dialysis treatment + Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic + Monitors consumable stores and orders stock as required + Confirms delivery of stock, checks inventory and documentation + Performs stocktake when requested + Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste + Orders and pack away linen + Assist in the collection of blood samples by pathology lab, help spin blood before collection + Participates in Quality Improvements activities as required by the Dialysis Clinic Manager + Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28). + Engages in internal and external in-service activities to enhance / maintain skills and knowledge. **Competencies (attitude, skills, typical qualifications & experience)** **Essential:** + Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner + Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team + Knowledge of Work Health and Safety as it relates to the role within the facility + Understanding of the Quality improvement process and risk management obligations + Demonstrated skills in food preparation and presentation + Basic office skills, including filing and answering telephone enquiries + Previous experience in patient assistant role + Basic computer literacy. **Desirable:** + Completion of a Patient Service Assistant Certificate or equivalent qualification + Demonstrated commitment to quality improvement initiatives. + Effective communication skills, both written and verbal + Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice + Team player