Excellence Safety Caring IntegrityWhat do you valueJoin us at The Hospital of Central Connecticut as we live our values every day As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care Come be part of something specialThe Hospital of Central Connecticut is an acute care community teaching hospital we provide comprehensive inpatient and outpatient services in general medicine and surgery as well as a wide variety of specialties Staffed by our talented team of leading professionals The Hospital of Central Connecticut provides a wide array of services throughout the region caring for patients from birth through the end of lifeJob Summary Under the direction of the Site Supervisor andor Department Director the Patient Representative performs a variety of secretarial billing and clerical duties Responsibilities include utilizing the electronic medical record EMR to schedule initial evaluations and follow up appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned The Patient Representative provides support to the clinical staff to provide optimum service to patientsTravel RequirementsPosition requires traveling between two sites for front desk coverage for multi speciality clinic Shift hours may change depending on provider schedules Fridays may require coverage from a pExcellence Safety Caring IntegrityWhat do you valueJoin us at The Hospital of Central Connecticut as we live our values every day As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care Come be part of something specialThe Hospital of Central Connecticut is an acute care community teaching hospital we provide comprehensive inpatient and outpatient services in general medicine and surgery as well as a wide variety of specialties Staffed by our talented team of leading professionals The Hospital of Central Connecticut provides a wide array of services throughout the region caring for patients from birth through the end of lifeJob Summary Under the direction of the Site Supervisor andor Department Director the Patient Representative performs a variety of secretarial billing and clerical duties Responsibilities include utilizing the electronic medical record EMR to schedule initial evaluations and follow up appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned The Patient Representative provides support to the clinical staff to provide optimum service to patientsTravel RequirementsPosition requires traveling between two sites for front desk coverage for multi speciality clinic Shift hours may change depending on provider schedules Fridays may require coverage from a pHigh School Diploma or equivalent required Basic math and computer operating skills required Past experience working in medical office highly preferred Critical Success Factors Exemplary customer service skills Excellent interpersonal written and verbal skills are required Ability to work and handle a fast paced diversified working environment Knowledge of medical terminology and outpatient third party reimbursement preferred Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel Ability to multi task and address multiple priorities simultaneously High School Diploma or equivalent required Basic math and computer operating skills required Past experience working in medical office highly preferred Critical Success Factors Exemplary customer service skills Excellent interpersonal written and verbal skills are required Ability to work and handle a fast paced diversified working environment Knowledge of medical terminology and outpatient third party reimbursement preferred Requires effective organizational and interpersonal skills needed for anticipating and reacting to various needs of both patients and medical personnel Ability to multi task and address multiple priorities simultaneously