Patient Representative Req #: 0000209544
Category: Clerical / Administrative Support
Status: Part-Time
Shift: Day
Facility: RWJ Hamilton
Department: Patient Satisfaction
Pay Range: $17.77 - $25.00 per hour
Location: One Hamilton Health Place, Hamilton, NJ 08619

Job Title: Patient Representative

Location: RWJUH Hamilton Hospital

Department Name: Patient Satisfaction

Req #: 0000209544

Status: Hourly

Shift: Day

Pay Range: $17.77 - $25.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators.

Qualifications:

Required:

High School Diploma or GEDAt least two years in fast paced customer service or sales driven contact center working environment and/or high-volume specialty physician practiceComputer and Microsoft Office proficiency

Preferred:

Knowledge of medical terminology Bachelors Degree 

Scheduling Requirements:

Day shift, semi-flexible schedule1 weekend day (Saturday/Sunday) requiredPart-Time, 24 hours per week

Essential Functions:

Respond to inbound/Web calls and online appointment requests to schedule appointments with the goal of securing an appointment based on a series of clinical indicators, routing patient to appropriate provider for conservative management or surgical evaluationPatient Representative will review assigned provider office and OR schedules to ensure appointment slot utilization targets and clinical office flow expectations are metHandle inbound and outbound calls to answer general questions with the goal of increasing business through customer satisfaction and customer retentionHandle all calls from patients and internal/external customers with courtesy and patience,Utilize knowledge tools to understand accepted insurance, office hours, scheduling guidelines and physician detailsMust identify payer type to appropriately obtain insurance benefits to check status eligibility and office assignmentConfirm, cancel, and reschedule appointments as necessaryFollow up with patients as necessary to gather any missing demographics, insurance, referral and/or authorization information before the patient visitField and resolve patient concerns, escalating to appropriate manager when situation necessitatesMeet or exceed department performance targets to include; meeting average calls handled for the month, productivity goals, quality assurance expectations, maintain a strong appointment booked to appointment show conversion, and appointment show to surgical conversion ratio

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.  These benefits and resources include, but are not limited to:

Paid Time Off including Vacation, Holidays, and Sick TimeRetirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental LeaveTuition ReimbursementStudent Loan Planning SupportFlexible Spending AccountsWellness Programs Voluntary Benefits (e.g., Pet Insurance)Community and Volunteer OpportunitiesDiscounts Through our Partners such as NJ Devils, NJ PAC, and Verizon….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.  We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.  As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. 

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer