Department: Outpatient Registration

Location: Henry Ford Hospital, 16151 19 Mile Rd, Clinton Township, MI 48038

Schedule: Full Time (40 hours per week)

Shift: Day Shift

Position Overview:

Join the Outpatient Registration team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.

Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.

This position is key to creating a welcoming and efficient experience for all who enter the Outpatient Department.

Education/Experience Required:

Education/Experience Required:

High school diploma or G.E.D. equivalent required. 

One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. 

EPIC training/experience preferred. 

Insurance payor systems experience preferred. 

ICD-10 medical terminology experience preferred. 

Strong computer skills and working knowledge of Microsoft Office products. 

Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff. 

Must be willing and able to instruct others. 

Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. 

Additional Information Organization: Corporate Services Department: Outpatient Registration - HFMH Shift: Day Job Union Code: Not Applicable