Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkCharlotte Hungerford Hospital is a bed general acute care community hospital located in Torrington Connecticut that serves as a regional health care resource for the residents of Litchfield County and Northwest ConnecticutCHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient safe and comfortable patient environmentPOSITION SUMMARYPURPOSEOur Patient Registration Representatives must have diverse responsibilities related to the admissionsregistration process Responsibilities include but are not limited to pre certificationeligibility process obtainingverifying authorizations and referrals patient reception and order processing collecting patient financial and demographic information direct contact with insurance carriers third party payers patients family members doctorrsquos offices and other involved parties and as appropriate counseling and assisting patients in reaching appropriate means of payment This position is capable of covering all areas of registration throughout the organizationPOSITION SUMMARYPURPOSEThe incumbents for this position must have diverse responsibilities related to the admissionsregistration process Responsibilities include but are not limited to pre certificationeligibility process obtainingverifying authorizations and referrals patient reception and order processing collecting patient financial and demographic information direct contact with insurance carriers third party payers patients family members doctorrsquos offices and other involved parties and as appropriate counseling and assisting patients in reaching appropriate means of payment This position is capable of covering all areas of registration throughout the organization ESSENTIAL FUNCTIONSPrepares pre admission and registration forms reviews all hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital recordsinformation system Performs eligibility checking using the current system and is accountable for following up on the verification process Ensures that all information for processing the patients visit is collected missingincomplete information is followed up on and audit reports are routinely run Meets with patient andor family members at point of registration to collect and record accurate patientfinancial information Distributes paperwork and obtains all necessary signatures as part of the registration process Assures presence of valid physician order form and registers patients for the examprocedure in a timely manner During the process of registration completes any necessary questionnaire required by law regulations andor policies and procedures Collects appropriate copays and open balances keeps updated on and correctly applies the appropriate discounts Posts payments accurately in both Meditech and Passport and prints receipts Responsible for balancing collections at the end of the shift Documents and scans all necessary paperwork Acts as liaison between patientfamily members and the financial counselor or social services refers patient when appropriate Reviews and verifies selected insurance benefits assigned to the hospital to determine if insurance coverage meets the standards of admissionvisit verifies that all necessary pre certifications authorizations and referrals are obtained Receives and assists patients with any questions they may have regarding their visit provides a pleasant environment for patients families and visitors Responsible for hospital ldquosign inrdquo and directs patients to the appropriate area Checks in scheduled patients and reviews patientrsquos packet for completion Where applicable the incumbent is responsible for the timely and accurate input of orders using appropriate Meditech module Performs medical necessity checks and distributes and explains any necessary ABNrsquoS follows up with physician offices for missingincomplete information Maintains and fosters effective public relations with patients and public effective customer service skills and protection of confidential information are of the highest importance Communicatesdocuments all applicable patient financial information necessary for billingcollections and all other departments as needed Maintains professional growth and development through seminars workshops and professional affiliations to stay current on the latest trends in field of expertise Participates in educational programs and in service meetings to maintain competencies Complies with Hospital policies and procedures related to safety infection control attendance sexual harassment dress code corporate compliance confidentiality and others Displays and upholds CHH core values of dignity compassion service excellence community and integrity Consistently demonstrates caring for patients for one another and for the organization they are part of and contributes to building trust pride and camaraderie Pre registers patients from the CHH Multi disciplinary group as neededDisplays and upholds CHH core values of dignity compassion service excellence community and integrity Consistently demonstrates caring for patients for one another and for the organization they are part of and contributes to building trust pride and camaraderie Performs other related functions within the scope of responsibilities JOB KNOWLEDGE SKILL REQUIREMENTS AND DESIRED ATTRIBUTESMust have excellent customer service skillsBasic knowledge of medical terminologyWork whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkCharlotte Hungerford Hospital is a bed general acute care community hospital located in Torrington Connecticut that serves as a regional health care resource for the residents of Litchfield County and Northwest ConnecticutCHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient safe and comfortable patient environmentPOSITION SUMMARYPURPOSEOur Patient Registration Representatives must have diverse responsibilities related to the admissionsregistration process Responsibilities include but are not limited to pre certificationeligibility process obtainingverifying authorizations and referrals patient reception and order processing collecting patient financial and demographic information direct contact with insurance carriers third party payers patients family members doctorrsquos offices and other involved parties and as appropriate counseling and assisting patients in reaching appropriate means of payment This position is capable of covering all areas of registration throughout the organizationPOSITION SUMMARYPURPOSEThe incumbents for this position must have diverse responsibilities related to the admissionsregistration process Responsibilities include but are not limited to pre certificationeligibility process obtainingverifying authorizations and referrals patient reception and order processing collecting patient financial and demographic information direct contact with insurance carriers third party payers patients family members doctorrsquos offices and other involved parties and as appropriate counseling and assisting patients in reaching appropriate means of payment This position is capable of covering all areas of registration throughout the organization ESSENTIAL FUNCTIONSPrepares pre admission and registration forms reviews all hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital recordsinformation system Performs eligibility checking using the current system and is accountable for following up on the verification process Ensures that all information for processing the patients visit is collected missingincomplete information is followed up on and audit reports are routinely run Meets with patient andor family members at point of registration to collect and record accurate patientfinancial information Distributes paperwork and obtains all necessary signatures as part of the registration process Assures presence of valid physician order form and registers patients for the examprocedure in a timely manner During the process of registration completes any necessary questionnaire required by law regulations andor policies and procedures Collects appropriate copays and open balances keeps updated on and correctly applies the appropriate discounts Posts payments accurately in both Meditech and Passport and prints receipts Responsible for balancing collections at the end of the shift Documents and scans all necessary paperwork Acts as liaison between patientfamily members and the financial counselor or social services refers patient when appropriate Reviews and verifies selected insurance benefits assigned to the hospital to determine if insurance coverage meets the standards of admissionvisit verifies that all necessary pre certifications authorizations and referrals are obtained Receives and assists patients with any questions they may have regarding their visit provides a pleasant environment for patients families and visitors Responsible for hospital ldquosign inrdquo and directs patients to the appropriate area Checks in scheduled patients and reviews patientrsquos packet for completion Where applicable the incumbent is responsible for the timely and accurate input of orders using appropriate Meditech module Performs medical necessity checks and distributes and explains any necessary ABNrsquoS follows up with physician offices for missingincomplete information Maintains and fosters effective public relations with patients and public effective customer service skills and protection of confidential information are of the highest importance Communicatesdocuments all applicable patient financial information necessary for billingcollections and all other departments as needed Maintains professional growth and development through seminars workshops and professional affiliations to stay current on the latest trends in field of expertise Participates in educational programs and in service meetings to maintain competencies Complies with Hospital policies and procedures related to safety infection control attendance sexual harassment dress code corporate compliance confidentiality and others Displays and upholds CHH core values of dignity compassion service excellence community and integrity Consistently demonstrates caring for patients for one another and for the organization they are part of and contributes to building trust pride and camaraderie Pre registers patients from the CHH Multi disciplinary group as neededDisplays and upholds CHH core values of dignity compassion service excellence community and integrity Consistently demonstrates caring for patients for one another and for the organization they are part of and contributes to building trust pride and camaraderie Performs other related functions within the scope of responsibilities JOB KNOWLEDGE SKILL REQUIREMENTS AND DESIRED ATTRIBUTESMust have excellent customer service skillsBasic knowledge of medical terminologyEDUCATIONCERTFICIATIONHigh school Diploma or equivalent requiredEXPERIENCETwo or more yearrsquos job related experience in a medical customer service setting Meditech experienceOne year of job related experience and basic knowledge of computer operationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentEDUCATIONCERTFICIATIONHigh school Diploma or equivalent requiredEXPERIENCETwo or more yearrsquos job related experience in a medical customer service setting Meditech experienceOne year of job related experience and basic knowledge of computer operationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment