Position Summary

The Patient Outreach Specialist is responsible for ensuring online leads attend a new patient appointment at LifeClinic. They are also an essential component of our customer experience. Patient Outreach Specialist’s understand that they are more than “sales”, they are the first impression a lead has of LifeClinic and thus they must be professional, an effective communicator, and excellent at building rapport. Their motivation stems from helping our patients achieve the highest levels of success. Patient Outreach Specialist’s understand that the sales process itself is a choreographed experience that should have the lead excited to come on board. 

Job Duties/Responsibilities

Executes thorough lead follow up cadences via email, chat and phone Maintain records within our Customer Relationship Management (CRM) system) Collaborate with the leadership team to provide feedback and formulate ideas on how to best serve our clients 

Minimum Required Qualifications   

Excellent communication skills via phone, chat, and emailExcellent at building rapportOpen to learning new processes in salesRoutine driven Self-sufficient and able to properly manage one’s own timeWell organized and able to maintain a pipeline that can be observed and understood by the leadership team

Education:

n/a

Years of Experience:

1-2 years of business to consumer (B2C) sales experience

Licenses / Certifications / Registrations:

n/a

Preferred Qualifications:

Proven experience in auditing, quality assurance, or a related field.

PayThis is an hourly position with wages starting at $26.00 and pays up to $34.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

A fully subsidized membership

Discounts on Life Time products and services

401(k) retirement savings plan with company discretionary match (21 years of age and older)

Training and professional development

Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

Medical, dental, vision, and prescription drug coverage 

Short term and long term disability insurance

Life insurance

Pre-tax flexible spending and dependent care plans

Parental leave and adoption assistance

Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.