👁️ Patient Observer – Emergency Department
Location: Mercy Medical Center, Springfield, MA
Organization: Trinity Health Of New England
Schedule: Full-Time | 36 Hours | Day Shift | 7:00 AM – 7:30 PM | Every other weekend & holiday required
💼 About the Role
Mercy Medical Center is seeking a vigilant and compassionate Patient Observer to join our Emergency Department team. In this critical role, you will provide continuous bedside observation and ensure the safety and comfort of patients with a variety of medical conditions.
🩺 Key Responsibilities
Maintain constant visual observation of assigned patients to ensure safety and well-being.
Accurately document and report patient behaviors, conditions, and any changes to the care team.
Assist with patient comfort needs and support a healing environment.
Greet and interact with patients, families, and visitors in a respectful and empathetic manner.
Communicate clearly and advocate for patient needs.
Support the Emergency Department with tasks such as cleaning, stocking, and patient transport.
Perform additional duties as assigned by the Nurse Manager.
✅ Qualifications
High school diploma or GED required.
CPR/BLS certification required (American Heart Association accepted; American Red Cross preferred).
Completion of Assault Reduction Training required.
Ability to pass background checks and drug screenings.
Prior experience in patient observation or healthcare setting preferred.
🌟 Why Join Mercy Medical Center?
Day One Benefits – Health, dental, vision, and more.
Career Growth – Advancement opportunities within Trinity Health Of New England.
Award-Winning Care – Be part of a team recognized for excellence in patient outcomes.
Community Impact – Serve a diverse population in Western Massachusetts.
📍 About Mercy Medical Center
Mercy Medical Center is a 182-bed acute care hospital in Springfield, MA, known for its commitment to compassionate care and clinical excellence. Additional facilities include Mercy’s Rehabilitation Hospital and Brightside for Families and Children, offering outpatient counseling and family support services.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.